Important Information Coronavirus - COVID 19

ARGENTINE PASSENGERS OR FOREIGN PASSENGERS WITH ARGENTINE RESIDENCY WHO ARE IN THE UNITED STATES AND EUROPE AND NEED TO RETURN TO ARGENTINA

Due to the global health situation caused by the Coronavirus (COVID-19), Aerolíneas Argentinas informs that it will operate special flights to the United States and Europe so that the Argentine people who are currently abroad may return to their homes.

Special flights

From Madrid to Buenos Aires, on March 19 and 21, departing from Madrid at 8:10 PM (Local Time).

From Miami to Buenos Aires, on March 18, 19 and 20, departing from Miami at 9:30 AM (Local Time).

News about this type of flights will be informed through this means.

1- Passengers with Aerolíneas Argentinas tickets:

The commercial policy to be applied to the passengers who need to be carried on these special flights is as follows:

a. Changes: without penalty or fare difference.

b. Ticket refunds: refunds will be allowed in all cases, without penalties.

• Passengers with flights from Miami must request to be relocated on another flight at the airport and/or sales office:

Miami International Airport – Terminal S – South

Mondays to Fridays from 9 AM to 5 PM (Local Time)

Saturdays and Sundays from 7 AM to 12 PM and from 2 PM to 7 PM (Local Time)

Miami Sales Office: 5835 Blue Lagoon Drive Suite 212 Miami FL 33126

Mondays to Fridays from 9 AM to 5 PM (Local Time)

• Passengers with flights from New York and Orlando must contact our Call Center:

800 333 5855

Mondays to Fridays from 9 AM to 5 PM (Local Time)

• Passengers with flights from Madrid/Rome must contact us through the following channels of communication:

WhatsApp 24/7 - +54 9 11 4940 4798

Call Center: 900-955747

Mondays to Fridays from 9 AM to 9 PM (Local Time)

Sales Office: 902-365-747

Mondays to Fridays from 9 AM to 5 PM (Local Time)

At Madrid–Barajas Airport – Terminal 1

Every day from 1:30 PM to 11:30 PM (Local Time)

2- Passengers with tickets purchased from other companies with flights that are NOT Aerolíneas Argentinas flights must contact said company or the relevant travel agency to be relocated on another flight.

3- Passengers without a return ticket may purchase a ticket in person at the points of sale/airports where the company’s tickets may be bought both in Argentina and abroad.

Due to the high level of demand, we recommend that you contact us first through WhatsApp to check for availability.

• Madrid – Buenos Aires Route: Fare 550 EUR plus taxes.

• Miami – Buenos Aires Route: Fare 500 USD plus taxes.

• Buenos Aires – Miami Route: Fare 500 USD plus taxes.

• Buenos Aires – Madrid Route: Fare 600 USD plus taxes.

 

 

Due to the global health situation caused by the Coronavirus (COVID-19), Aerolíneas Argentinas would like to inform its commercial policy.

Tickets to/from Europe, the United States and Asia

1- Passengers of Aerolíneas Argentinas CANCELLED FLIGHTS who wish to change their tickets to travel to/from the United States, Europe and Asia:
a.     Changes:
 1- Without penalty or fare/miles difference to travel and return up to June 30.
 2- Without penalty, but paying the fare/miles difference, if any, if they decide to fly after July 1.
 3- Tickets purchased with miles + pesos may only obtain a refund.
 2- Passengers of NOT CANCELLED FLIGHTS who wish to change their tickets to travel to/from the United States, Europe and Asia (with original scheduled date up to August 31):
a.     Changes: without penalty, paying a fare/miles difference, if any, to fly up to November 30.
b.    Tickets acquired with miles + pesos may only obtain a refund.
Tickets to/from the rest of the destinations (Domestic, Regional, Perú, Colombia, the Caribbean, etc.)
3- Passengers of cancelled or not cancelled flights who wish to change their tickets with original scheduled date from March 15 until April 15:
a. Changes:
 1- Without penalty or fare/miles difference to travel and return up to June 30.
 2- Without penalty, but paying the fare/miles difference, if any, if they decide to fly after July 1.
 3- Tickets purchased with miles + pesos may only obtain a refund.
4- Passengers who wish to change their tickets with original scheduled date from April 16 until June 30:
a.     Changes:
 1.    Changes: without penalty, paying a fare/miles difference, if any, to fly up to November 30.
 2.    Tickets acquired with miles + pesos may only obtain a refund.
Any date or route change in tickets must be made through the same means the tickets were acquired, except for tickets issued through aerolíneas.com which shall have to be changed or returned through sales offices, contact centers or the WhatsApp line.

 

CUSTOMER SERVICE LINES

Argentina

WhatsApp 24/7 +54 9 11 4940 4798 with reservation code, date and destination. International flights have precedence over all others.

Contact Center 0810-222-86527

USA

CALL CENTER: 1-800-333-0276

OPEN: MONDAY TO SUNDAY FROM 9 AM TO 7 PM (PST)

 

SALES OFFICE: 1-800-333-5855

OPEN: MONDAY TO FRIDAY FROM 9 AM TO 5 PM.

SPAIN

CALL CENTER: 900-955747.

OPEN MONDAY TO SUNDAY FROM 9 AM to 9 PM.

 

SALES OFFICE: 902-365-747.

OPEN MONDAY TO FRIDAY FROM 9 AM TO 5 PM.

PREVENTION MEASURES

Aerolíneas Argentinas aircraft have an air conditioning system with special high-efficiency particulate air filters (HEPA) which allow for the frequent renewal of the air in the cabin, and also capture particles of different sizes, including viruses, which provides for a cleaner space, reducing the likelihood of transmission of the virus to both our crew members and our passengers. Also, after each flight, the cleaning employees sanitize the aircraft with a wide-scope chemical product for aviation use.

Aerolíneas Argentinas is carrying out an active prevention campaign as regards the employees who, due to their jobs, are in contact with people from different places around the world and/or risk zones.

In addition to the hygiene recommendations of the World Health Organization (WHO), the company suggests their crew members to: air out closed spaces, avoid crowds and/or leaving the hotels where they are staying, keep their distance, and avoid greeting people with a kiss and/or handshake, among other recommendations.

In the same lines, crew members will go on distributing the sworn statements (pursuant to the protocol implemented by the Border Health Authorities) but, from now on, Aerolíneas Argentinas on-board staff will conduct the first screening based upon the information disclosed in the sworn statement, and, if appropriate, they will escalate the situation and alert the health authorities for further action to be taken.

 

Due to the global health situation caused by the Coronavirus (COVID-19), and as a result of Executive Order 260/2020, Aerolíneas Argentinas informs that up to Monday March 16, the current flight schedule to risk zones shall be maintained to, cancelling flights from March 17 (see item 4) to April 10. Accordingly, the company is working on alternatives to meet the commitment of carrying Argentine residents who are still abroad back to Argentina.

Aerolíneas Argentinas operations up to March 16:

•          4 flights to Madrid, on March 13, 14, 15 and 16 with their corresponding return flights of the following day.

•          3 flights to Rome, on March 13, 15 and 16 with their corresponding return flights of the following day.

•          9 flights to Miami, on March 13, 14, 15 and 16 with their corresponding return flights.

•          3 flights to New York, on March 13, 15 and 16 and their corresponding return flights of the following day.

The flight to and from Orlando scheduled for March 14 returning on the following day has been cancelled.

 

In the light of this situation, the company will apply the following commercial policy:

1- Passengers of Aerolíneas Argentinas CANCELLED FLIGHTS to/from the United States and Europe.

a. Changes:

1-without penalty or fare/miles difference to travel and return up to June 30.

2. without penalty, but paying the fare/miles difference, if any, if they decide to fly after July 1

b.          Ticket refund: refunds will be allowed in all cases, without penalties.

Tickets purchased with miles + pesos may only obtain a refund.

 

2- Passengers WITH TICKETS OF NOT CANCELLED FLIGHTS who wish to change their tickets issued up to March 12 to travel to/from the United States, Europe and Asia (with original scheduled date of up to August 31).

a. Changes: without penalty, paying any fare/miles difference (to fly up to November 30).

b. Ticket refund: subject to fare regulation. Tickets acquired with miles + pesos may only obtain a refund.

3- Passengers WITH TICKETS OF NOT CANCELLED FLIGHTS, for tickets issued up to March 12 to fly to/from all destinations including domestic flights (except the United States, Europe or Asia, where policy described in paragraph 2 above applies) when the original scheduled date was of up to June 30.

a. Changes: without penalty, paying a fare/miles difference, if any, to fly up to November 30.

b. Ticket refund: subject to fare regulation. Tickets acquired with miles +pesos may only obtain a refund.

4- For flights scheduled up to March 16 departing to Rome, Madrid, Miami and New York (this applies ONLY to passengers who are returning to their country of origin irrespective of the date of the ticket:)

a. Changes: without penalties or fare/miles differences.

b. Ticket refund: allowed in all cases, without penalty.

Any date or route change in tickets or ticket refunds must be made through the same means they were acquired. Tickets issued at aerolíneas.com shall have to be changed or returned through sales offices, contact centers or the WhatsApp line.

CUSTOMER SERVICE LINES

Argentina

WhatsApp 24/7 +54 9 11 4940 4798 with reservation code, date and destination. International flights have precedence over all others.

Contact Center 0810-222-86527

USA

CALL CENTER: 1-800-333-0276

OPEN: MONDAY TO SUNDAY FROM 9 AM TO 7 PM (PST)

 

SALES OFFICE: 1-800-333-5855

OPEN: MONDAY TO FRIDAY FROM 9 AM TO 5 PM.

SPAIN

CALL CENTER: 900-955747.

OPEN MONDAY TO SUNDAY FROM 9 AM to 9 PM.

 

SALES OFFICE: 902-365-747.

OPEN MONDAY TO FRIDAY FROM 9 AM TO 5 PM.

PREVENTION MEASURES

Aerolíneas Argentinas aircraft have an air conditioning system with special high-efficiency particulate air filters (HEPA) which allow for the frequent renewal of the air in the cabin, and also capture particles of different sizes, including viruses, which provides for a cleaner space, reducing the likelihood of transmission of the virus to both our crew members and our passengers. Also, after each flight, the cleaning employees sanitize the aircraft with a wide-scope chemical product for aviation use.

Aerolíneas Argentinas is carrying out an active prevention campaign as regards the employees who, due to their jobs, are in contact with people from different places around the world and/or risk zones.

In addition to the hygiene recommendations of the World Health Organization (WHO), the company suggests their crew members to: air out closed spaces, avoid crowds and/or leaving the hotels where they are staying, keep their distance, and avoid greeting people with a kiss and/or handshake, among other recommendations.

In the same lines, crew members will go on distributing the sworn statements (pursuant to the protocol implemented by the Border Health Authorities) but, from now on, Aerolíneas Argentinas on-board staff will conduct the first screening based upon the information disclosed in the sworn statement, and, if appropriate, they will escalate the situation and alert the health authorities for further action to be taken.



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