Terms and Conditions
Aerolíneas Argentinas S.A., with legal domicile in:Rafael Obligado Avenue N / N, Terminal 4, 6th floor, Jorge Newbery Airport (Aeroparque), Autonomous City of Buenos Aires
Argentina Law Number 25.326 is a public type rule which regulates the activity of the database which registers information of a personal character with the purpose of guaranteeing people the control as regards the use of their personal data.
Aerolíneas Argentinas and Austral have registered their data base in the National Registry of Data Base, assuring the effective protection of the personal data of all the users.
For more information, please consult the web pages of the Ministry of Justice and Human Rights of the Argentine Nation: http://www.jus.gov.ar
Terms and Conditions
The following Terms and Conditions rule the use of the website www.aerolineas.com (el "Sitio"), where our company gives information about: proposals for private passengers and travel agencies, the company, products and services, Frequent Passenger Program, Freight and Frequent questions. Please read these Terms and Conditions with care, since the use of the website by you implies your abosolute acceptance. If you want to make a comment about the website and/or have a suggestion, please address it to firstname.lastname@example.org. Some services offered in the website, can also contain their own Terms and Conditions, that are specific to this service and additional to the current ones.
ARSA may, at any time and without notice, change, alter, adapt, revise, add or remove these terms and conditions by posting an amended version on the Website. Any changes will be effective immediately upon posting. It is your responsibility to review these terms and conditions from time to time. IF AT ANY TIME YOU FIND ANY OF THE TERMS AND CONDITIONS UNACCEPTABLE, PLEASE IMMEDIATELY LEAVE THE WEBSITE.
This site collects statistical information from the user by storing a "cookie" on the visitor's hard drive. Te aforementioned information does not and cannot in any way personally identify the user, i.e. it is totally anonymous. These cookies may allow the user a faster access to the site, as well as may provide Aerolineas Argentinas SA information for statistical purposes.
All data the user enters the site will be protected and treated with complete confidentiality and may only be revealed pursuant to an order of a competent authority.
The user of the site has the possibility to configure its browser to be notified on screen about the reception of "cookies" and to prevent the installation of cookies on its hard drive.
Steps to make a reservation
Step 1 - Flights
This step begins with the ticket booking process. Here the passenger begins their search by choosing the origin, destination, dates, class/cabin, and amount of passengers discriminated by age (Infant: up to 1 day before their 2nd birth date / children: from 2 to 1 day before their 12th birth date / adults: from 12 years of age).
According to the origin and destination of flights following options may be offered:
• A double entry table will be displayed on the right showing flights that operate on the selected date and on the row above the different fares and the applicable conditions and restrictions. The system will display the first flight with the cheapest rate for the chosen date. Different tabs with alternative dates (3 days before and 3 days after) will also be displayed on the top and include the lowest rate for each of them. If the request was for a return (there and back) this table will be displayed in the same way for the return leg.
• A list will be displayed with different flight options for one way with the lowest fare for each selection. If the display shows multiple results. At the bottom of the results there are pages that can be browsed. First options preselected will appears which you can be modified according to your convenience. Once the selection is made, you must click on 'Continue'. In the case of choosing "return dated", this process is repeated with the option “return“.
Step 2 - Check - Check your choice
This step will allow you to review the preliminary information of the selection made, to confirm that it has been carried out according to your wishes.
Here you will first see the final rate by the total number of selected passengers. On the next line, the breakdown by type of passenger by identifying price and taxes. It does not include the Administration Fee. This information is shown later in a yellow box.
It will also identify individually, the detail of each of the flights selected including origin and destination, dates, schedules, other airlines, possible stops, flight number, cabin selection (Business or economy) and type of aircraft.
In case of finding errors, passenger must start the booking process from scratch through the "New search" button at the top of the page.
Having accepted the selection, you can add your Aerolineas Plus account number so that data is automatically added or press "Continue without registering". In the case that you have a membership number and the number is not accepted, you must go to "My Plus account” log on for the first time” and generate a new request, after 48 hours, it will be enabled to be used again.
Step 3 - Data
In this step personal data for each of the passengers is required.. The fields marked with a red asterisk are compulsory obligatory.
Here you may also request special services (assistance for passengers deaf, blind or wheelchair need) and special dietary or religious meals.
Following you need to enter contact details including at least one phone number with area code and an email address.
Step 4 - Purchase
This step is a summary of the information of what has been carried out so far.
Total price (excluding applicable administration fees for sales in other stations).
Details of each of the flights.
Information for payment (credit card).
Details of conditions of fares.
Additional information for the reservation, taxes that are not including, charges for certain destinations/airports, deadline for payment to finalize the reservation.
To continue with the confirmation of the reservation, the passenger must click on the box which establishes that they have read and accepted the conditions of the fare and hand luggage.
Finally you must click 'Confirm' to get the reservation code, which is the only information that confirms that the booking has been successfully finalized.
Step 5 - Confirmation
The reservation is displayed here. An email will, automatically be generated to the advised e-mail box, with the same information shown here. This information will remain in the system for up to 48 hours after the date and time that the last leg of the journey has been taken.
Then it erased from the system and goes into history and is stored in a permanent database, exclusive use of Aerolíneas Argentinas S.A.
The information includes final fare, the booking code and the breakdown of the confirmed flights and passenger data.
At the bottom of the screen allocation of seats is available for those fares that allow it and the printing of the reservation.
For tickets purchased through our US Website, you may cancel your reservation within 24 hours from the time of original booking for a full refund, so long as your reservation was made seven (7) days or more prior to your scheduled departure time. Timely cancellations may be made on Aerolineas Argentinas’ webpage (see "Cancellation form" under menu "Booking and Service") or by calling 1-800-333-0276. Please note that if you cancel a portion of a roundtrip itinerary of which the price was conditioned upon the purchase of a roundtrip ticket, you will need to cancel the entire itinerary and rebook your ticket.
Likewise, regarding some services we have reached accords with other airlines that will operate the plane you will travel with. Flights operated in this manner will be ruled by the Transport Conditions of such air companies. You can find details of these Transport Conditions in the website page of the company that operates such flights, or else, obtain it directly from the flight operator company.
The access to the website is free, without having to register. However, it is necessary to register to make ticket purchases, enroll in the frequent passenger Program as well as in the Club Secretarias program and have a password to find out about the points obtained in the mentioned programs.
All the website contents, including but not limited to texts, illustrations, photos, logos, brands, images, database as well as layout design, font code and software are of exclusive property of Aerolíneas Argentinas S.A. or third parties, whose copyrights Aerolíneas Argentinas S.A. acknowledges, and are subject to copyright and industrial law protected by national and international law.
It is strictly prohibited the use of all elements under copyright or industrial ownership to any end, including its reproduction, copy, distribution, modification, its alteration partialy or totaly.
If you believe that material located on or linked to by the Website infringes one or more of your copyrights please notify ARSA by fax to 054-011-43202227. Your faxed notice must include the following:
a. A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner.
b. A description of the copyrighted work that you claim has been infringed.
c. A description of where the material that you claim is infringing is located on the Website.
d. Your address, telephone number and e-mail address and other information reasonably sufficient to permit ARSA to contact you.
A statement by you that (i) you believe in good faith that the disputed use is not authorized by law, or by the copyright owner or the copyright owner's agent and (ii) under penalty of perjury that all the information contained in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
The user or visitor of the website is compelled to use the website under agreement of these Terms and Conditions, in a diligent way, correctly and legal, and according to ethics and good habits. The user or visitor will be responsible for damages or loss of any kind that Aerolíneas Argentinas S.A. may sustain, directly or indirectly, as a consequence of the non-compliance of any of the duties derived from these Terms and Conditions, of the terms and conditions of some service in particular that is included in the website or from the law applicable regarding the use of the website.
Aerolíneas Argentinas S.A. reserves the right, on its exclusive discretion, to interrupt, modify, alter the content and/or access to the website, as well as also exclude the user and/or his data entered, at any moment and without previous notice, either for technical, security, control, maintenance reasons, for power failure or due to any other reasons.
Nothing in the Website shall constitute an offer to sell, or the solicitation of an offer to buy any securities and must not be relied upon in connection with any investment decision.
YOU USE THE WEBSITE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMIITED BY LAW, THE WEBSITE IS PROVIDED "AS IS." ARSA DISCLAIMS ANY AND ALL WARRATIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES, AND WARRANTIES ARISING FROM THE COURSE OF DEALING OR COURSE OF PERFORMANCE. ARSA DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ARSA DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
Aerolíneas Argentinas S.A. does not guarantee nor takes on any kind of responsibility for damages or harm sustained by the access to the website by third parties through conections, by the connected links, nor also by links with other websites that the user or visitor may make through the website. Aerolíneas Argentinas S.A. also will not be responsible for loss or damage sustained due to the presence of viruses or the presence of other damaging elements in the website contents that may cause alterations in the computer systems as well as in the documents or systems kept in same.
You agree to indemnify, defend, and hold harmless ARSA, its officers, directors, employees, agents, licensors and suppliers (the "ARSA Parties") from and against any and all claims, losses, costs, damages, expenses and liabilities, including reasonable attorneys' fees, resulting from your use of the Website and any violations by you of these terms and conditions. The ARSA Parties shall have the right, but not the obligation, to participate through counsel of their choice in any defense by you under this paragraph.
ARSA provides the Website solely for the purpose of providing information about ARSA, its services and to permit you to determine the availability of products and services offered on the Website and to make legitimate reservations or otherwise transact business with ARSA. The Website is for your personal, non-commercial use.
You represent and warrant that you will not use the Website to do any of the following:
e. Download, upload or transmit content that violates the privacy, Intellectual Property or other proprietary rights of any party.
f. Download, upload or transmit, files or any other content that may damage the operation of another's computer including, but not limited to, viruses, Trojan horses, worms, malicious code or destructive content.
h. Harm the goodwill of ARSA or any of its employees, affiliates, agents or representatives.
i. Attempt to probe, scan, test or violate any security feature of the Website or any system or network associated with the Website or to obtain unauthorized access to materials or other information stored therein.
j. Attempt to interfere with the use of the Website by any other user.
k. Distribute, disseminate, post or publish any information or material that degrades, embarrasses, harasses, humiliates, intimidates or threatens any individual or group of individuals on the basis of their age, ancestry, color, ethnicity, marital status, medical condition, mental or physical disability, national origin, race, sex, sexual orientation, union or nonunion affiliation, or any other basis protected by federal, state, or local law or ordinance.
l. Abuse, defame, harass, stalk, threaten, or otherwise violate others' legal rights, including, but not limited to rights of privacy and publicity.
In case of doubt or contradictions between texts in Spanish and the rest of the languages, the Spanish texts will prevail.
ARSA reserves the right to, in its sole discretion, and without notice or liability, to deny use of the Website to any person for any reason or no reason at all.
The Terms and Conditions of the website will be ruled and interpreted according to laws of the Argentine Republic. Federal judges in the civil and commercial courts of the City of Buenos Aires will preside over the exclusive and competent courts to deal in all legal controversies emerging from or related to the website. You hereby stipulate and agree to waive any objection to, the personal jurisdiction and venue of such courts and further expressly submit to extraterritorial service of process.
If any disposition of the website were considered null, invalid, inapplicable, nonworking or noncontested, no other disposition will be affected as a consequence of this, and consequently, the remaining dispositions will remain in full force.
These terms and conditions constitute the entire agreement between ARSA and you concerning your use of the Website. These terms and conditions can only be modified as stated in Paragraph 3 above.
You hereby certify that you have been duly informed about the purpose for which your personal information has been collected, and who may be its recipients, as well as the right you have to access it, and also to ask for its modification and/or deletion, all of the above in compliance with National Law N° 25326 (Protection of Personal Information) and its Regulation Decree N° 1558/01.