Coronavirus - COVID 19

A- COMMERCIAL POLICY:

Due to the global health situation caused by the Coronavirus (COVID-19), Aerolíneas Argentinas would like to inform the commercial policy applied to all tickets purchased up to and including April 25, 2020

IMPORTANT:

1. Any changes must be requested through the same means the tickets were acquired, except for tickets purchased through aerolíneas.com, which shall be requested through our WhatsApp line.

2. Passengers with Aerolíneas Plus award tickets: passengers may change the date of their flight as stated in the policy below to take scheduled flights operated by the Company, except for flights in July and long weekends. Seat availability per flight is limited for award tickets.

3. Changes not subject to penalties or fare differences shall be for tickets of the same class as that of the original ticket.

4. Changes: tickets for International routes cannot be exchanged for tickets including Domestic segments only. Accordingly, tickets including Domestic routes only cannot be exchanged for tickets for International routes. In other words, Domestic tickets may only be exchanged for Domestic tickets and International tickets may only be exchanged for International tickets

5. Passengers shall be allowed to make one change only, subject to the conditions set forth in this policy.

Tickets to/from DOMESTIC DESTINATIONS IN ARGENTINA

1- Passengers of CANCELLED or NOT CANCELLED FLIGHTS who wish to change their tickets with original scheduled date from March 15 until June 30, 2020:

a. Changes of date:

1. Without penalty or fare/miles difference to travel and return up to June 30, 2021 (except from December 17, 2020 to February 17, 2021 and from March 31, 2021 to April 5, 2021). (*)

2. Without penalty, but paying the fare/miles difference, if any, if they decide to fly between December 17, 2020 and February 17, 2021 and from March 31, 2021 to April 5, 2021. (*)

b. Changes of route: Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

c. Tickets purchased with miles + pesos may only obtain a refund, without penalty.

(*) Changes of date or route: as long as the change is made within one year of the date when the ticket was purchased.

2- Passengers of NOT CANCELLED FLIGHTS with original scheduled date from July 1 until August 31, 2020:

a. Changes of date:

Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

b. Changes of route: Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

c. Tickets purchased with miles + pesos may only obtain a refund, without penalty.

(*) Changes of date or route: as long as the change is made within one year of the date when the ticket was purchased.

Tickets to/from REGIONAL / INTERNATIONAL destinations

1- Passengers of CANCELLED FLIGHTS *any date* and of NOT CANCELLED FLIGHTS who wish to change their tickets with original scheduled date from March 15 to March 22, 2020:
a. Changes of date:

1. Without penalty or fare/miles difference to travel and return up to June 30, 2021 (except from December 17, 2020 to February 17, 2021 and from March 31, 2021 to April 5, 2021). (*)

2. Without penalty, but paying the fare/miles difference, if any, if they decide to fly between December 17, 2020 and February 17, 2021, and from March 31, 2021 to April 5, 2021. (*)

b. Changes of route: Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

c. Tickets purchased with miles + pesos may only obtain a refund, without penalty.

(*) Changes of date or route: as long as the change is made within one year of the date when the ticket was purchased.

2- Passengers of NOT CANCELLED FLIGHTS who wish to change their tickets with original scheduled date from July 1 until August 31, 2020:

a. Changes of date:

Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

b. Changes of route: Without penalty, but paying the fare/miles difference, if any, to travel and return up to June 30, 2021. (*)

c. Tickets purchased with miles + pesos may only obtain a refund, without penalty.

(*) Changes of date or route: as long as the change is made within one year of the date when the ticket was purchased.

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