We carry pets (dogs and cats) as checked baggage.

1. You must have the required documentation according to your destination, see the Documentation section.

2. You must make your booking through our WhatsApp line (54 9 11 4940 4798) up to 48 hours before the departure of your flight.

3. The booking for the carriage of pets is SUBJECT TO the following CONDITIONS:

the condition of the hold of the aircraft for the safe carriage of animals
the weather conditions at boarding at the departure, connecting or destination airport
the booking does not guarantee that your pet will board the flight

4. Pets must be at least 12 (twelve) weeks old to be allowed to travel, except for flights to/from the United States, in which case they must be at least 16 (sixteen) weeks old.
5. You may travel with up to 2 (two) pets per passenger (as checked baggage). This restriction must be construed in accordance with the conditions of each service, which is why the following may occur:

Carriage of 1 (one) pet in the cabin and a second pet in the hold.
Carriage of 2 (two) pets in the hold.
If you want to travel with more than 2 pets, you may carry them as Cargo after having complied with the relevant requirements, conditions and terms and having paid the applicable charges.

6. Pets must be carried inside a carrier (crate) brought by the passenger.

7. Once you arrive at the airport, approach our desks so that we can verify your documents and do your check-in.
8. If you are on a connecting flight, your pet will not be shipped to your final destination but will have to be shipped per segment. You should bear in mind that the time window between flights must allow you to pick up your pet at the connecting point and then ship it again. We recommend that you consider a minimum time window between connecting flights of one hour and thirty minutes (1 h 30 min) for Domestic-Domestic and Domestic-International flights at Aeroparque Airport.
9. If you have connecting flights with other companies, you will have to contact them to learn about their requirements for the carriage of pets.
Pet carrier acceptance conditions:

1. It must be waterproof and have ventilation on the sides.
2. It must be made of a rigid material, and have a metal door and locking pins that ensure that the door will not open at any time during the flight, otherwise a metallic safety seal will be added.
3. It must be big enough for the pet to be able to stand up, sit straight, turn around and lie down comfortably.
4. The head of the cat or dog (including its ears) must not touch the roof of the crate while the animal is sitting down or standing inside it.
5. Only 1 (one) animal may be carried per pet carrier/crate, except in the following cases:

up to 2 (two) puppies or kittens of similar size and aged between 12 weeks and 6 months (documented).
2 (two) adult animals of similar size and weighting up to 14 kg each.
1 (one) mother and 1 (one) puppy or kitten still dependent on her (12 weeks to 6 months old).

In order to carry more than one animal in the same pet carrier, they all must be able to stand up and assume their natural position, turn around and lie down inside the crate, and they must be used to living together.

Dogs of the following breeds: Anika inu, American Staffordshire Terrier, Bullmastiff, Bull Terrier, Cane Corso, Doberman, Dwarf Doberman Pinscher, Dogo Argentino, Dogo Canario, Dogue de Bordeaux, Brazilian Fila, Great Japanese Dog, Neapolitan Mastiff, German Shepherd, Pit Bull terrier, Presa canario, Rottweiler, Staffordshire bull terrie, Tosa inu, can only be dispatched through Cargo. You must verify the conditions for your transportation.

Fees:

Carriage of pets in the hold is not included in the baggage allowance; therefore, you will have to pay the relevant excess charge, subject to the following:
1. Dimensions of the pet carrier (length x width x height).
2. Route or travel area.
3. Sales point.
Fees for the carriage of pets in the hold, per animal and per segment, pursuant to the abovementioned conditions.

	Selling in Argentina and other points
	Dimensions of pet carrier (length x width x height) – including Taxes
Between Buenos Aires and:	Hasta 60 × 45 × 40 cm	Hasta 80 x 60 x 55 cm	Hasta 100 x 80 x 70 cm
Zona 1: Mar del Plata, Reconquista ,Rosario/Santa Fe/Paraná/También Intertramos	ARS 5.572	ARS 5.572	ARS 7.895
Zona 2: San Rafael/Bahía Blanca/Corrientes/Córdoba/Catamarca/Formosa/Iguazú/La Rioja/San Luis/Mendoza/Neuquén/Posadas/Resistencia/Río Cuarto/Río Hondo/Santa Rosa/Santiago del Estero/Tucumán/San Juan/Viedma	ARS 6.671	ARS 9.911	ARS 19.908
Zona 3: Bariloche/Chapelco/Comodoro Rivadavia/Esquel/Jujuy/Salta/Trelew/Puerto Madryn	ARS 9.319	ARS 13.810	ARS 27.801
Zona 4: El Calafate/Río Gallegos	ARS 11.280	ARS 16.893	ARS 33.636
Zona 4: Ushuaia/Río Grande	ARS 9.322	ARS 13.961	ARS 27.798

	Dimensions of pet carrier (length x width x height) – including Taxes
Routes	Hasta 80 x 60 x 55 cm	Hasta 100 x 80 x 70 cm
De Argentina, Brasil, Chile, Paraguay, Uruguay a Sudamérica	USD 330	USD 575
De Bolivia a Sudamérica	USD 379	USD 661
De Perú a Sudamérica	USD 389	USD 679
De Colombia a Sudamérica	USD 330	USD 575
De República Dominicana a Sudamérica	USD 589	USD 1.356
De México a Sudamérica	USD 579	USD 1.333
De Cuba, Estados Unidos a Sudamérica	USD 499	USD 1.149
De Argentina, Brasil, Chile, Paraguay y Uruguay a República Dominicana, México, Cuba y Estados Unidos	USD 499	USD 1.149
De Bolivia a República Dominicana, México, Cuba y Estados Unidos	USD 574	USD 1.321
De Perú a República Dominicana, México, Cuba y Estados Unidos	USD 589	USD 1.356
De Colombia a República Dominicana, México, Cuba y Estados Unidos	USD 499	USD 1.149
De Argentina, Brasil, Chile, Paraguay, Uruguay a Europa	USD 499 / EUR 419	USD 1.149 / EUR 969
Entre Europa y Sudamérica	USD 499 / EUR 419	USD 1.149 / EUR 969
Entre Bolivia y Europa	USD 574 / EUR 482	USD 1.321 / EUR 1.114
Entre Perú y Europa	USD 589 / EUR 494	USD 1.356 / EUR 1.143
Entre Colombia y Europa	USD 499 / EUR 419	USD 1.149 / EUR 969

Considerations

Note: within South America, the following countries are considered: Argentina, Brazil, Bolivia, Chile, Paraguay, Uruguay, Colombia and Peru.

The stated prices -for the carriage of live animals in the hold (AVIH) as checked baggage- are final as they include the relevant taxes charged by each country. You may request a Tax Credit Certificate.
Within South America includes the following countries: Argentina, Brazil, Bolivia, Chile, Paraguay, Uruguay, Colombia and Peru.
All payments within Mexico due to ticket sales, changes or additional services may only be made in Mexican pesos.
The pet service in the cabin is non-refundable and non-transferable.

If you are not going to use the service you have purchased for your original flight and you do not wish to associate it to another flight yet, you must request the dissociation of the service before the departure of the flight so that such service may remain available during the applicable term of validity. Otherwise, you will not be able to use it again or request a refund.

Restrictions to carriage in the hold:
If your flight is longer than 2 (two) hours and you are traveling with an animal in the hold, contact us via chat (54 9 11 4940 4798) since, for technical reasons, Embraer Aircraft have certain restrictions in these cases.