IN-FLIGHT HEALTH PROTOCOLS

 

FLIGHTS

• It is compulsory to wear a surgical mask or a face mask at all times. Our crew members wear them during the whole flight.

• Limit your circulation around the aircraft as much as possible. If you need to go to the lavatory, check that the status indicator is green before getting up from your seat, and avoid queuing.
• Reading material, blankets, pillows and earphones are temporarily unavailable.

DOMESTIC AND REGIONAL FLIGHTS

Food and drink services are temporarily unavailable.

INTERNATIONAL FLIGHTS

On-board food and drink services are limited. We are offering a contingency menu in individual bags, prepared with fresh and industrialized products. When you finish your meal, we will ask you to place all disposable materials in the same bag you received in order to reduce passenger interaction with the crew.
Special food services and bassinets are temporarily unavailable.

 

DISEMBARKING

• You may leave your seat when the cabin crew so indicates and when the front row is cleared. Keep the recommended physical distancing at all times.
• Remember that for international flights you will have to fill in, sign and submit the form requested by the health authorities.

 

POST-FLIGHT COMMENTS | CONTACT

Your opinion matters to us: you can leave us any comments, suggestions or complaints that you may have.

 

We continue working to take care of you and our staff by reinforcing our hygiene measures. We believe that the only way to do it right is if we all commit ourselves. We need your cooperation.

 

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