The index refers to May data and exceeds April’s score by 4 per cent. It is the highest y-t-d score.
Buenos Aires, June 18, 2018 – Aerolíneas Argentinas published its customer satisfaction indexes for May showing excellent results: an average global satisfaction score of 8.25.
The main satisfaction indicators, measured in a scale of 1 to 10, include, among others: check-in assistance, with an 8.88 score; website or call center purchase process, with a score of 8.85; and baggage reception, with a score of 8.38.
An indicator known globally as NPS (Net Promoter Score) is used to measure the score, which takes into account variables such as the assistance received at the airport and on board, services and punctuality. Scores are obtained thanks to post-flight surveys completed by passengers, which create a “recommendation index”.
“We are vastly exceeding the satisfaction goals we set for ourselves at the beginning of the year. These results encourage us to continue working as we currently are”, stated Mario Dell’Acqua, President of the Aerolíneas Group.
In the first 5 months of 2018, Aerolíneas Argentinas scored an average punctuality of 88.5% in all of its flights, and a performance factor (i.e., the number of flights operated over the scheduled flights) of 98.9%.
It is to highlight that, this year, Aerolíneas Argentinas was recognized by Trip-Advisor travel community as the best airline in Latinamerica, chosen as the best company in Argentina to work in pursuant to the “Randstad Employer Brand Research”, and was further distinguished by the aviation statistics benchmark “Flightstats” as one of the 3 most punctual companies in the World.