If a flight of this company has its origin in some airport situated within a Member State of the European Union, the contents of the legal regulation established by the European Union (by means of directives and/or regulations), can be excluded to part of the present conditions of the transport.
Based on the above and for the purposes of the legislation of the European Union, especially the provisions in Regulation (EC) 2027 / 1997, amended by the Regulation (EC) 889/2002, is also reported:
Airline responsibility for passengers and their baggage This information summarizes the liability rules applied by Community air carriers, in accordance with Community legislation and the Montreal Convention
Compensation in the event of death or injury there are no financial limits to the liability for passenger injury or death. For damages up to 100 000 DGE (approximate amount in local currency), the airline may not contest claims for compensation. Above that amount, the airline can only challenge a claim by proving that it was not negligent or due to lack of another type.
Advances in the event of death or injury of a passenger, the airline must make, within a period of fifteen days from day of identification of the person entitled to compensation, an advance payment, to cover immediate economic needs. In the event of death, this advance payment shall not be less than 16 000 DEG (approximate amount in local currency).
Passenger delay, in case of delay of the passenger, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 150 SDRS (approximate amount in local currency).
Luggage delay in case of delay of baggage, the carrier is responsible for the damage as long as all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 000 SDRS (approximate amount in local currency).
Destruction, loss or damage to baggage, the air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRS (approximate amount in local currency) amount. In checked baggage, it is liable even if you are not at fault, unless the baggage was defective. With regard to the case of unchecked baggage, the carrier is only liable for damage caused by its fault.
Higher limits for baggage a passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in, and by paying a supplementary fee.
Complaints on baggage if baggage has been damaged, delayed, lost or destroyed, the passenger must put a claim in writing to the air carrier as soon as possible. When baggage is damaged. the passenger will put a claim in writing within a period of seven days, and in case of baggage delay within a period of twenty one days, in both cases from the date in which baggage was placed at the disposal of the passenger.
Responsibility for the company with which the service is contracted and the company responsible for the effective provision if the company responsible for the flight is not the same as the airline, the passenger may make a complaint to either one of them. If the name or code of the airline is indicated on the ticket, that air carrier is the contracting air carrier.
Deadlines for claim any claim before a tribunal shall be submitted within a period of two years from the date of arrival of the aircraft, or from the day on which the aircraft ought to have arrived.
Foundation of information rules described above are based on the Montreal Convention of May 28 1999, developed in the Community by the Regulation (EC) No. 2027/97, as amended by Regulation (EC) no. 889/ 2002 and by the national legislation of the member States.
Apart from the above, the passenger has the right to be informed of their rights, assistance and financial compensation, in cases of denied boarding, cancellation of flight, or long delays, or, in any case, consult with the legal office in any of the branches of this company established in the territory of the community, or at the counters of the airline located at each airport. In these places, the passenger may also obtain identifying information and contact the Public Body of Civil Aviation, responsible, in each State, in the monitoring of compliance with the legal regulations set by the European Union.
This company has not established any limitation for transport in its aircraft for people with reduced mobility, while the passenger must inform the carrier of this circumstance, at the time of the flight reservation or the recruitment of the same.
Of course there are flights that are not operated directly by this company, when this occurs the passengers will be made aware and advised of the identity of the carrier that will operate.