Contact us at least 48 hours before the departure of your flight via WhatsApp at +54 11 4940-4798 or our Call Center at 0810 222 86527 to let us know the following:

1. Which type of wheelchair assistance do you require at the airport?

a) To travel long distances, but you can go up and downstairs.

b) To go up and down ramps and/or stairs.

c) To get to your seat in the plane. Bear in mind that you must be able to move from your wheelchair to a narrower one on your own. You must request a seat with foldable armrests.

2. Which type of wheelchair do you use?

a) Manual

b) Battery-powered. Get to know the conditions for their carriage:

	Non-Spillable, Dry Cell or Nickel Hydride Battery	Lithium-Ion Battery	Spillable Battery
Common Names	AGM: Absorved Glass Mat Dry Cell Gell Cell Lead Acid NI-MH: Nikel hidruro Non Regulate Non Spillable Non Spillable sealed SLA: Sealed Lead Acid VRLA: Valve regulated lead acid	Lithium Ion (LIFEPO4) (LIPO)	Wet batteries - spillable or any battery without the expression "NON-SPILLABLE" (or any variation thereof)
Booking	AT LEAST: 48 hours before the departure of your flight: 0810-222-VOLAR (86527) or WhatsApp +54 11 4940-4798		7 to 10 days before the departure of your flight. at.cliente.arcargo@aerolineas.com.ar
Maximun Power Allowed	N/A	Maximun: 1 (one) battery of 300Wh or 2(two) batteries of up to 160Wh each.
Place of Carriage	IN THE HOLD, installed in the wheelchair	If removable, IN THE CABIN. Otherwise, Installed in the wheelchair.
Carriage Conditions	Inhibit electric circuit	NON-REMOVABLE BATTERY: inhibit electric circuit REMOVABLE BATTERY: carry it your hand-on bag inside a plastic container.Protect its terminals and insulate it´s contacts.
Documents	Sworn Statement for the Carriage of a Battery-powered Wheelchair or Mobility Aid: original + copies		N/A
Documents	Tag with handling instructios		N/A

• I do not know the Wh value of the lithium battery
This information is stated in the user manual of the mobility aid. You may also contact the equipment providerto obtain it.

Batteries manufactured until December 2011: The Whvalue must be stated in the battery. The Wh value is determined by multiplying the voltage (V) by the amp hours (Amh).

Note: if the number is stated in mAh (milliampere hours), divide it by 1000 to obtain the Amh and then do the abovementioned multiplication.

• In order to prevent the wheelchair from being accidentally activated during the flight, the electric circuit must be inhibited, i.e. the device must be turned off.

Removable lithium batteries: Protect their terminals with plastic caps or insulating tape.

Batteries installed in the wheelchairs: The hard casing protects the terminals.

3. Are you carrying spare batteries?

a) Non-Spillable Battery: You may carry up to 1 (one) in the hold. Download the instructions for the correct packaging thereof.
b) Lithium Battery: You may carry 1 (one) spare battery of 300Wh or 2 (two) of up to 160Wh each in your hand-on bag. Download the instructions for the correct packaging thereof.

4. What are the measurements of the wheelchair?

If your wheelchair exceeds these measurements: 55 cm height x 101 cm width x 145 cm length, contact producto@aerolineas.com.arfor us to check the aircraft operating the route and to evaluate alternatives for its carriage.

5. Fill in the form according to the type of mobility aid you carry and send it to producto@aerolineas.com.ar. These documents include the requirements you must comply with.

a) Manual wheelchair

b) Sworn Statement for the Carriage of a Battery-powered Wheelchair or Mobility Aid You must submit an original and 2 copies the day of the flight at the airport.

5. Download and print (preferably in color) the tag that will make it easier to correctly handle the wheelchair or mobility aid. Remember to submit it the day of the flight.

a)FOLDABLE MANUAL WHEELCHAIR

b)MANUAL RIGID FRAME WHEELCHAIR

c)MANUAL WHEELCHAIR WITH BATTERY

d)LARGE BATTERY-POWERED WHEELCHAIR

e)SCOOTER

In the event 3 or more people are carrying a wheelchair in the same flight, contact producto@aerolineas.com.ar so that we may arrange for the provision of the service with the areas involved.

Useful information

• You may carry wheelchairs, crutches, walkers, prostheses, and other necessary mobility aid without an additional charge.
• If you travel with prostheses, prostheses must be dispatched in a container/suitcase with the corresponding adjustment tools.
• Observe the time of arrival at the airport according to your origin/destination.
• Remember to check the weight and size of the hand-on baggage allowed and make sure that you can carry it on your lap so that the assistance staff may provide you a dedicated and personalized service. Carry yourself all removable items that can get lost: pillows, footrests, anti-bedsores, scooter key, etc.
• Protect the non-removable fragile parts of your wheelchair (joystick, screen, etc.)
• If you have connecting flights with other companies, check with them the conditions necessary for the carriage of your wheelchair.
• If you have connecting flights with Aerolíneas Argentinas, the possibility to have your wheelchair or mobility aid at the airport will depend on the waiting time and the infrastructure/equipment of the airport. If necessary, consult via email to producto@aerolineas.com.ar.

Assistance