SkyPriority

FAQs

• What is SkyPriority?

  SkyPriority offers High Value Customers (HVCs) a suite of specialized in-airport services – such as priority check-in, baggage drop-off and boarding – which will make their alliance-wide travel easier, faster and more convenient.

• Is it available globally?

  Yes, SkyPriority is available wherever our SkyTeam members fly. However, not all benefits may be available at every location (e.g. SkyPriority security)

• Who is eligible for SkyPriority?

  SkyTeam Elite Plus members and customers seated in First and Business Class are eligible for SkyPriority.

• Will this impact service levels for those customers not eligible for the initiative?

  All of our customers can expect SkyTeam member employees to continue providing the existing customer service. Customers who are not currently eligible for the SkyPriority program will continue to have access to the existing products and services.

• Can a customer purchase SkyPriority?

  No, the services offered by SkyPriority are not available for purchase. SkyPriority is available to passengers through their frequent flyer level or First/Business Class ticket.

• How will customers know if they qualify for SkyPriority? Will they receive a special membership card in the mail?

  SkyPriority will be printed on top of their boarding card (printed/mobile phone) and everyone with the Elite Plus sign on their FFP card will have the SkyPriority benefits. Although their FFP card will not be a specific SkyPriority FFP card, Elite Plus HVCs will receive personal information at home, explaining the SkyPriority package and benefits to them.

• What do customers need to do when they get to the airport?

  Our HVCs simply need to follow the SkyPriority signage, which will guide them through a new alliance-wide travel experience.

• If an Elite customer purchases a First or Business Class ticket, are they eligible for SkyPriority?

  Yes. All First or Business Class customers are eligible for SkyPriority.

• If an Elite customer receives a complimentary upgrade, are they eligible for SkyPriority?

  Yes. All First or Business Class customers are eligible for SkyPriority.