Special Assistance

Transport of people with disabilities (NON-MEDICAL CASES)

Non-Medical Cases (We are updating the information, contact us 0810 222 86527)

Non-Medical Cases (We are updating the information, contact us 0810 222 86527)


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Wheelchair transport

Wheelchair transport

  • Traveling with your own wheelchair

    Aerolineas Argentinas / Austral allow passengers with reduced mobility to carry their wheelchair at no additional cost.

    Remember that if you are traveling with your own wheelchair, Aerolineas Argentinas / Austral will provide a courtesy wheelchair assistance service. This service allows to take the passenger from the check-in area to the aircraft and from the aircraft to the arrivals area.

    Wheelchairs are carried as checked baggage ONLY.

    Aerolineas Argentinas / Austral ONLY carry manual wheelchairs and rigid or folding wheelchairs powered by non-spillable and lithium-ion batteries. (See link)

    Aerolineas Argentinas / Austral DO NOT carry wheelchairs powered by spillable or lithium batteries. 

     

    2- HOW TO DETERMINE YOUR BATTERY TYPE 

    NON-SPILLABLE BATTERIES (non-spillable)

     

    NON-SPILLABLE batteries are those identified by one of the following "key words". In case your battery does not have any of these "key words", you should consider your battery as SPILLABLE.

     

    Key-words for NON-SPILLABLE batteries

     

    AGM                                               Gel Cell 

    Absorbed Glass Mat                       SLA

    Non Spillable                                  Sealed Lead Acid

    Dry                                                  Non Regulated

    Dry Cell

     

    SPILLABLE BATTERIES (Wet batteries - spillable)

     

    Aerolineas Argentinas / Austral DO NOT carry wheelchairs powered by SPILLABLE BATTERIES as baggage. You can only check the wheelchair in without its battery.

    SPILLABLE BATTERIES can only be carried as CARGO. For domestic flights please contact e-mail: jetpaq@aerolineas.com.ar or Tel + 54-11-4130-4000 and, for international flights contact e-mail: aerolineascargo@aerolineas.com or Tel + 54-11-4480-6396 / 6264.

     

    Any battery not labeled as NON-SPILLABLE (or any of its variants), will be considered SPILLABLE

    PASTE IMAGES OF SPILLABLE BATTERIES

     

     

    LITHIUM BATTERIES / LiFePO4

    Aerolineas Argentinas / Austral DO NOT CARRY wheelchairs powered by LITHIUM BATTERIES as baggage. You can only check the wheelchair in without its battery.

    In case you need to carry LITHIUM BATTERIES, you should consult the Cargo Office. For domestic flights please contact e-mail: jetpaq@aerolineas.com.ar or Tel + 54-11-4130-4000 and, for international flights contact e-mail: aerolineascargo@aerolineas.com or Tel + 54-11-4480-6396 / 6264

     

     

    3- RESERVATION 

    Once your flight is booked, you should immediately contact the Company at 0810-222-VOLAR, in order to plan your trip to avoid any unforeseen event at the airport.

    We recommend you inform us at least 48 hours before starting your trip, on the type of wheelchair you wish to carry.

    In case of transfer to another airline, you should contact that company and see the transport conditions for your wheelchair.

     

     

    4- PRESENTATION AT THE AIRPORT 

    Please remember that on the day of the flight you must be at the airport 120 minutes before the departure of your domestic flight and 180 minutes before the departure of your regional or international flight.

    It is important that you consider that the staff of Aerolineas Argentinas must visually check your battery to confirm that it is suitable for transport by air. If it were necessary to disassemble any part of the chair, we ask you to come to the airport provided with the necessary tools to do it.

    Non-spillable battery powered rigid or folding wheelchairs will be carried as checked baggage provided that the battery is perfectly placed in the wheelchair, it is disconnected and its terminals are insulated to prevent short circuits or any accidental operation of the chair.

    "Manual" wheelchairs will also be checked-in as checked baggage.

    Obviously, we will take all necessary precautions to avoid damage on the equipment carried. However, we recommend to keep in your carry-on baggage all items that could get lost such as cushion, footrest, anti-eschar cushions, among others.

     

    Click here to download the Affidavit of Transportation Wheelchairs

     

    5- ARRIVAL

    As a general rule, all types of electric and/or manual wheelchairs must be carried as checked baggage. Therefore, you must know that you will not be able to retrieve your wheelchair during a long connection or immediately after getting off the plane. The wheelchair will be returned to you at the arrivals hall.

     

     

  • Request for provision of wheelchair

    It is the responsibility of the airport operators to assist any person with a disability during the time spent in the terminal, from its arrival until its departure, including intellectual disabilities and other impairments such as age or any other cause of limitation.

    Airlines may provide the airport operator with information in advance for a proper service provision. For your request to arrive on time, contact us at least 48 hours before the flight.
    Aerolíneas Argentinas/Austral has wheelchairs available to facilitate the transfer and movement of passengers with disabilities, who may travel alone or with an able accompanying person, depending on the degree of their disabilities. They must be requested when booking at least 24 hours in advance.
    The acting staff, if necessary, will provide the passenger with a wheelchair for this type of passengers to move within the airport.

    In addition, if circumstances so require and if the airport has the means, a lift to access the aircraft may be used.

     


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