October 16, 2018.- Aerolíneas Argentinas moved its Contact Center to a more modern and efficient workspace. This change involves the integration of new technologies in order to provide customers with comprehensive and customized attention. Over 220K calls are received each month.
The technological refurbishment is key to the project since the structure will be assembled on an IP network that will allow for the gradual improvement of the customer experience. Given this modernization, all contact channels (telephone and digital channels) will, in a near future, be concentrated in one customer care point, and this will translate into a significant improvement in terms of capacity of response.
This is part of the digitalization plan of the company whose investments during the last two years amount to over USD 23 million, including the assembly of a new data center, the acquisition of new central data processing equipment, the implementation of a new maintenance management system, and the layout of 10 km of optical fiber cables, among other highlights.
The new offices optimize the use of the available surface due to its 360º view. Moreover, natural lighting and acoustic insulation make it a more comfortable workplace for the more than 300 employees that work there.
With these technological developments, Aerolíneas Argentinas takes a step forward on the modernization road to become a more agile, dynamic and efficient company, always focused on customer service.
