Aerolíneas Group informs that, due to force majeure events caused by adverse weather conditions during the past week, including hail and a strong thunderstorm, 15 Boeing 737 aircraft were affected, forcing the company to make changes in its operations.
Thirty-five flights scheduled in Wednesday, March 21 were cancelled, and other 49 flights were rescheduled, while 2 Aerolíneas services will be operated by Austral, and routes to Bariloche, El Calafate and Rio de Janeiro will be covered using intercontinental-fleet aircraft.
The company is undertaking the prompt repair of the damages suffered by 15 of its 81 aircraft. Some units are already ready to fly, but we are awaiting the clearance of the repairs performed, which may be obtained in the next hours.
At the same time, flight AR1300, with destination to the City of New York, and its respective return flight were cancelled yesterday due to adverse weather conditions at destination.
As a precaution and to prevent further inconveniences for its passengers, the company has suspended the sale of tickets until Sunday.
The total number of passengers affected by cancelled flights on Wednesday is 3,600, of which 75% were relocated on same-day flights and 20% on flights departing on Thursday.
A commercial policy has been set up for affected passengers:
. Changes are allowed for the closest available dates or until April 15: at no charge. If the ticket is an ArPlus prize, changes are also allowed without charging any fee. Tickets may not be reissued to fly during the Holy Week holiday (from March 28 to April 3).
· Changes in route for the closest available date or until April 15: only the difference in ticket price will be charged. If the ticket is an ArPlus prize, the change is allowed without charging any fee. Tickets may not be reissued to fly during the Holy Week holiday (from March 28 to April 3).
· Changes in route or for dates after April 15: any ticket-price differences and penalties apply as per pricing regulations. No fee shall be charged. If the ticket is an ArPlus prize, mile differences apply (relocations shall maintain the original cabin type issued).
· Tickets may be kept as credit for any flight routes and dates, within a year of its original issue date, paying any applicable penalties and differences in ticket price.
Passengers may request a refund of 100% of the ticket and its issuance FEE through the same channel selected for its issuance (WEB / Agency / Aerolíneas Office / Call Center). No cash refunds will be made at the Airport. For tickets issued at aerolíneas.com, the following link should be used.
If the ticket is an ArPlus prize, the refund will be made without charging any fee.
The status of the flight may be checked here.
For more information, please contact the channel through which you made your purchase or our call center: In Argentina 0810-222-86527 (VOLAR).