Problems with your baggage
Problems with your baggage
We are committed to improving constantly so that your checked baggage arrives to your destination with you. We reach this goal in 99.6 % of cases, but unexpected circumstances may arise. In these cases, we deal with the issue right away, according to the type of inconvenience you may have suffered.
We are sorry to hear that your baggage did not reach your destination with you.
Please head to the airport Baggage Services office in the baggage claim area and take your baggage card, boarding pass and ID with you. We will file your claim and give you a reference number to check the status of your claim. We will start searching for your baggage right away.
You can check the status of your claim online with your name and the reference number given to you at the airport.
CHECK THE STATUS OF YOUR CLAIM
Once we locate your baggage, we will contact you to coordinate the delivery.
If your baggage is still missing after 30 days, please fill out the contact form with the Baggage Claim Centre.
If you are still at the baggage claim area and you notice that your bag is damaged or that an item that was inside it is missing, please head to our Baggage Services office in the baggage claim area of the destination airport and take your baggage card, boarding pass and ID with you. We will file your claim and give you a reference number to check the status of your claim. The Baggage Claim Centre will provide you with an answer as soon as possible.
In order to notify a tear and/or missing item outside the airport, please fill out the contact form.
During handling and carriage, baggage may suffer minor damages such as scratches, dents, cuts, cracks, stains or missing outer items. Therefore, it is important that you understand that the Company is not responsible for:
• Natural wear and tear;
• Broken straps, locks, zippers, latches, accessories or brand identifications;
• Cuts, stained or wet baggage, scratches, holes or dents;
• Fragile, perishable or badly packaged items, or items not suitable for air travel;
• Damages caused by checks performed by Authorities (TSA, PSA, Customs, etc.).
Moreover, we remind you to carry any valuable, perishable, fragile and/or electronic items in your carry-on baggage and not to place such items in your checked baggage. While we are keeping custody of your baggage, these kinds of items will be treated as any other regular checked bag and, should any inconvenience arise, the compensation will be subject to the limitations established for regular baggage. These are some examples:
Valuable or special items
- Jewelry or watches
- Silverware or precious metals
- Money
- Personal documentation
- Valuable or negotiable instruments, or securities
- Medical or commercial documentation
- Medicine
- Glasses
- Antiquities
- Costly alcoholic beverages
- Wallets
- Keys
- Fragile items
- Perishable items
Electronic devices
- Computers
- Electrical appliances
- Photographic equipment
- Medical equipment
- Cell phones
- Electronic or IT components, data storage devices
- Electronic tablets
- Videogame consoles
- Electronic planners and any other electronic equipment, including software or components
- Televisions
- Radios or similar items
- Drones
- Any other similar item or element of value
Forgot something onboard?
If you forgot an item onboard the airplane, please contact our Baggage Services staff at the baggage claim area of your destination airport or, in the case of airports inside Argentina, you may also go to the Aviation Safety Police (PSA, for its acronym in Spanish).
Items carried onboard are under the custody of passengers; however, should you forget any items onboard, Aerolíneas Argentinas will use its best efforts to try to recover them.