Formulario de Contacto

If you wish to make a “Suggestion”, send a message of “Congratulations” or make a “Complaint”, please select the relevant option. If you are making a Complaint, you must obligatorily fill in all the information required to look into and analyze such complaint. If you are travelling with companions, please include their information in the same complaint.

Once the transaction has been completed, the system will provide each passenger with an individual number to identify their procedure.

Thanks for reaching out. Your contribution helps us to improve our service.

For information about your reservation, or to change, cancel or confirm your flight, we ask you to contact us through our customer service channel.

In the event you would like a refund, please visit refunds.


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About SSL Certificates We inform you that the personal information provided when you file a claim will be used in order to handle your claim. In the event that you provide personal information belonging to third parties in your claim, you hereby state that such third parties have granted their consent for such purpose. We also inform you that your information may be shared with third parties, being this necessary in order to handle your claim. Furthermore, you will be able to exercise your rights of access or objection to, and/or rectification, deletion, portability or restriction of such information, by sending an email to Find more information on our Privacy Policy at