IMPORTANT: If you wish to obtain a ticket refund due to the coronavirus pandemic, please check first our new flexible changes policy to use your ticket. Check the Coronavirus Commercial Policy.
In order to request a ticket refund, before filling in the following form, please bear in mind:
- Refunds may only be requested during the term of validity of the ticket, i.e. 12 months from the date it was issued.
- Refunds may only be processed if allowed by the purchased fare, subject, in all cases, to the corresponding penalties pursuant to the rules applicable to the relevant fare.
- If the ticket was purchased online, bear in mind that, when filling in the form, you should select the same place of residence as the one selected when purchasing the ticket.
- AR PLUS Award Tickets: refunds for these tickets may only be requested via WhatsApp.. In such case, please do not fill in the form.
- It is important that you accurately fill in the form with your data. Should we have any specific question, we will contact you via e-mail.