Important information

Informaciones de Interes

Account holders over the age of eighteen (18):

Account holders over the age of 18 may appoint up to 10 beneficiaries online. Beneficiaries may or may not have a family relationship with the account holder. The account holder must visit our website personally and directly (intermediaries and representatives are not allowed) by visiting www.aerolineas.com.ar / My Plus Account / Beneficiaries / Add a new beneficiary.

The account holder must enter the personal data of each beneficiary, as shown in their National Identity Document (DNI). In case of Argentine citizens, whether or not residing in Argentina, and foreigners residing in Argentina, their National Identity Document (DNI) is required. For foreigners not residing in Argentina, their Passport is required. Please, bear in mind that the account holder shall be responsible for the accuracy of the data entered.

To rectify ID numbers and/or make any other changes to the data entered, the account holder must sign and send an explanatory note to the Aerolíneas Plus sector (consultasarplus@aerolineas.com.ar), attaching a copy of the National Identity

Document (DNI) of both the account holder and the beneficiary/beneficiaries. All documentation shall be sent as PDF or JPG files.

Account holders under the age of eighteen (18):

They may appoint up to 10 beneficiaries online. Beneficiaries may or may not have a family relationship with the account holder. The account holder must visit our website personally and directly (intermediaries and representatives are not allowed) by going to  www.aerolineas.com.ar / My Plus Account / Beneficiaries / Add a new beneficiary.

The account holder must enter the personal data of each beneficiary, as shown in their National Identity Document (DNI). In the case of Argentine citizens (whether or not residing in Argentina) and foreigners residing in Argentina, their DNI is required. For foreigners not residing in Argentina, their Passport is required. The account holder shall be responsible for the accuracy of the data entered.

To rectify ID numbers and/or make any other changes to the data entered, the account holder must remove the beneficiary on their own at www.aerolineas.com.ar / My Plus Account / Beneficiaries / Remove Beneficiaries to then be able to correctly reinstate them by clicking Add a New Beneficiary.

- Download the sample letter here.

 

aid fee only applies to tickets issued through Redemption of Miles via the Contact Center (by telephone or WhatsApp) or our sales offices.

Tickets issued through the website are exempted from said fee.

The applicable fees are as follows:

Domestic flights: ARS 1.000 + 21% VAT

Regional flights: USD 25 + 21% VAT

International flights: USD 40 + 21% VAT

 

Important! Bookings for minors may only be requested via the Contact Center or our sales offices, by paying the relevant fee.

For award tickets issued on/after May 2, 2022 in Promotional Class or combination with another class, changes are permitted provided the penalty is paid. The penalty amounts follow:
 

CHANGE PENALTY (AR PLUS CHANGE FEE)
Domestic: ARS 999 + 21% IVA
Regional: USD $75.00 + 21% IVA
International: USD $100.00 + 21% IVA
Award tickets issued on/before May 1, 2022 in Promotional Class or in combination with another class can be changed or refunded, with a penalty. The penalties are as follows:

REFUND PENALTY (AR PLUS CANCELLATION FEE)
Domestic: ARS 1,999 + 21% IVA
Regional: USD $150.00 + 21% IVA
International: USD $200.00 + 21% IVA
Both (changes, refunds) must be done before the flight departure, but getting in touch with the Contact Center (WhatsApp: +54 9 11 4940-4798) or in one of the Aerolineas Argentinas ticket offices.
When changing the travel dates, the ticket must be utilized during the one year validity of the ticket (1 year from the date of issue). This change will be subject to availability.
When a refund is requested for an award ticket (only tickets issued on/before May 1, 2022), the ticketing fee (Aerolíneas Plus Fee) will not be refunded.

The availability and extent of seats for tickets purchased through Redemption of Miles will vary according to route, season, class, cabin capacity and occupancy expectations. Therefore, bear in mind that award seats are limited.

Availability will be shown when the route is requested, and, if any, shall be confirmed with the issuance of the ticket.

Available seats: 750,000 per year in all award classes, distributed among all flights and routes established by Aerolíneas Argentinas during the validity of the Program.

If one decides not to use an award ticket, refunding it is an option (exception: tickets issued on/after May 2, 2022 in Promotional Class or in combination with another class, refunds are not permitted).
Award tickets issued on/before May 1, 2022 in Promotional Class or in combination with another class are subject to a penalty. The penalty amounts can be found https://www.aerolineas.com.ar/en-ar/aerolineas_plus/important_information

A refund entails the total reimbursement of both the miles and the rates and taxes duly paid.

If you have paid an issuance fee, it shall not be reimbursed (this fee only applies to tickets issued via phone, via WhatsApp or at our sales offices).

All the miles earned will expire when there has been no flight activity in the account within 3 years after the last time miles were earned for paid flights taken, for award tickets issued or for tickets upgraded in exchange for miles.

“Flight activity” means a ticket issued in exchange for miles or a ticket upgraded in exchange for miles (both transactions processed before the expiration date), or the earning of miles for tickets purchased at valid fares for flights operated by Aerolíneas Argentinas and the SkyTeam member airlines with a flight date before the date of expiration.

When 3 years have elapsed without any flight activity, the balance of the account shall automatically revert to zero.

If you experience this situation, you will have two options:

1) You can purchase a flight ticket at a valid fare before the expiration date and earn miles for said trip. By doing so, the expiration date of the total number of miles will be extended for 3 years.

2) You can have a ticket issued in exchange for miles for yourself or for a beneficiary of your Plus Account, or have a ticket upgraded in exchange for miles before the expiration date (this ticket may be used to travel within the following 11 months). If, when making this exchange, the total number of miles is not used, the remaining miles shall remain valid for the abovementioned 3-year term.

NEITHER the monthly accrual of miles from banks, related companies or associated airlines NOR the purchase and transfer of miles shall extend the expiration date of the accrued balance.

A refund cannot be given for award tickets issued to extend the expiration date of miles accrued. If a refund is requested, the 3-year extension obtained will be revoked, and the passenger will be banned from participating in the Program in the future.

 

The following tickets earn miles:

- Promotional fare Class G tickets issued for domestic routes as from September 3, 2019.

The following tickets don’t earn Miles:

- Promotional Fare Class A and R tickets issued for domestic routes from May 3, 2021

- Promotional fare Class G tickets issued for domestic routes from February 6, 2019 to September 2, 2019.

- Promotional fare Class G tickets issued for flights to/from Bogota and Punta Cana as from January 29, 2019.

- Promotional fare Class G tickets issued for flights to/from Cancun as from February 11, 2019.

- Promotional fare Class G tickets issued for regional routes (Brazil, Bolivia, Chile, Paraguay and Uruguay) and to/from Peru as from February 11, 2019.

- Promotional fare Class G tickets issued for international routes (Miami, New York, Madrid and Rome) as from February 18, 2019.

- Tickets purchased in exchange for Miles.

- Tickets purchased in exchange for Miles + Pesos.

- Free tickets or tickets issued at a discount, such as charter fares, tourism industry fares, governmental fares, and other special fares that may be available.

New deals:

All Business tickets (Classes C, D, I and J) purchased and issued as from February 1, 2020 for flights to Cancun, Miami, New York, Madrid and Rome (round trip) earn 200% miles, according to the actual distance flown between the city of origin and the city of destination*
(*) This percentage replaces the 300% applicable to flights taken from April 17, 2019 and issued until January 31, 2020 under the abovementioned conditions.

 

- Award tickets may be acquired for flights operated by any associated airline.

- The destinations and the miles needed to purchase a ticket may vary due to changes to the flights operated by the relevant airlines.

- These tickets shall be valid for one year as from their issuance date.

- Award tickets to fly with airlines belonging to the SkyTeam Alliance are available for one-way or round-trip flights to the same region, with up to 2 immediate connecting flights per each requested place of origin and destination.

- Miles shall be deducted for each flight within the trip. For example, if you travel from Madrid to Copenhagen, and the flights to reach that destination are Madrid-Paris- Amsterdam-Copenhagen, the miles corresponding to the Madrid-Paris, Paris-Amsterdam and Amsterdam-Copenhagen flights will be deducted.

- The booking and issuance of tickets through redemption of miles via the Aerolíneas Argentinas website / My Plus Account shall only be available for the following airlines belonging to the SkyTeam Alliance: Aeroflot, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Korean Air, Czech Airlines, Garuda, Middle East Airlines, Saudia, Tarom, Vietnam Airlines and Xiamen Airlines.

- Flight tickets booked and issued within 24 hours before the departure of the flight (subject to availability of each airline) and award tickets for unaccompanied minors may not be booked and issued through the website. They may only be issued at an Aerolíneas Argentinas S.A. sales office.

- In such cases, the Aerolíneas Argentinas sales offices shall charge an issuance fee of USD 25 for flights within the same country and for flights lasting over 6 hours.

- The booking and the redemption of miles are simultaneous. Bookings with an expiration date are not allowed.

- The services provided by the associated airlines are not available in all countries within the regions posted.

- Taxes, airport fees and other charges applicable to the award shall be borne by the passenger and paid when the ticket is issued.

- The number of award tickets is limited, and they may not be available for all flights. The benefits of the associated airlines are subject to changes, and restrictions may apply.

- All rules posted in the General Conditions of the Program shall apply. Check the CONDITIONS OF USE.

Baggage Allowance includes everything that passengers are authorized to carry free of charge according to the purchased fare. It includes anything you dispatch as checked baggage and anything you take with you in the cabin as carry-on baggage.

CARRY-ON BAGGAGE

For your own comfort and safety on board, carry-on baggage must comply with the following size and weight restrictions:

Maximum Size
55 cm long, 35 cm wide and 25 cm tall. Baggage may not exceed 115 cm in combined length, width and height, including any wheels, handles and side pockets.

Maximum Weight
Domestic flights in Coach class (P and X): 1 piece of 8 kg.

Domestic flights in Premium Economy class (Z): 1 piece of 8 kg.

Regional/International flights in any class (P, X, Z and O): 1 piece of 10 kg.

Personal Item
You may carry one personal item that should not exceed 3 kg or 40 cm x 30 cm x 15 cm and must fit under the seat in front of you (except for emergency exit seats and seats in the first row), such as a handbag/purse, a backpack, a briefcase or a laptop computer case, in addition to a coat, an umbrella or a cane.

Minors
They are entitled to the same baggage allowance as adult passengers.

Infants
They are not entitled to baggage allowance. They may only carry a stroller/baby walker or a folding lightweight stroller in the hold free of charge.

CHECKED BAGGAGE

Domestic Flights

Adults / Minors

Coach Class (P and X): 1 piece of 15 kg

Premium Economy Class (Z): 2 pieces of 15 kg each

Infants

They are not entitled to baggage allowance. They may only carry a stroller/baby walker or a folding lightweight stroller that should fit in the passenger cabin, subject to space availability.

Size
Baggage may not exceed 158 cm in combined length, width and height. The two pieces of baggage combined may not exceed 273 cm.

Regional / International

In the case of tickets issued under the same number which are combined with a Domestic flight, the baggage allowance of the Regional/International flight will apply throughout the route.

Origin/Destination Promotional Far Coach Class Business/Premium Economy Class
South America 1 Piece of 23 kg 1 Piece of 23 kg 2 Pieces of 20 kg each
Dominican Republic 1 Piece of 20 kg 2 Pieces of 20 kg each 3 Pieces of 20 kg each
Colombia 1 Piece of 20 kg 1 Piece of 20 kg 2 Pieces of 20 kg each
Mexico/USA/Europe 1 Piece of 23 kg 2 Pieces of 23 kg each 3 Pieces of 20 kg each

In the case of tickets issued under the same number which are combined with a regional / international flight, the baggage allowance of the latter will apply throughout the route.

In the case of flights operated by another carrier, please contact said carrier to check the applicable allowance.

Infants
Infants that do not occupy a seat may carry one checked bag of 10 kg the size of which should not exceed 115 linear cm. In addition, they may carry one fully folding chair/stroller or an infant car seat in the hold free of charge.

Elite / Elite Plus Members
Aerolíneas Plus Platinum / Gold members and SkyTeam Elite / Elite Plus members: 1 piece of additional baggage of the same weight as the one applicable according to the ticket class.