Important information

Informaciones de Interes

We know your trip begins long before you get on the plane, so we want you to enjoy every moment with us with these simple tips.

If you want to add or remove one or more beneficiaries, it is very easy. All you have to do is to send a signed letter to beneficiarios_plus@aerolineas.com.ar with the following information:

-Name, last name, document number and date of birth of the beneficiary.

-Degree of Kinship between the beneficiary and the holder.

-Signature, full name, document and membership number of the holder.

-Copy of the identity document of the account holder.

 

Last but not least, remember three things:

- Only the spouse and direct ascendants and descendants in the first degree of consanguinity (parents, siblings and children) of the account holder can be named as beneficiaries.

- To add a beneficiary you must do so with a minimum of 7 (seven) business days in advance.

- If the account is in the name of a minor, the note must have the signature of parents and copy of the identity documents of the minor and of the minor’s parents or guardians must be attached. 

 

-Award tickets can be obtained to fly with any of the partner airlines.

-The destinations and number of miles needed to redeem tickets may vary according to changes in flights of different airlines.

-These tickets are valid for one year from the date of issuance.

-Award tickets with Skyteam companies are available for one-way or round trip flights to the same area allowing in each case up to 2 immediate connections for each origin and destination required.

-Miles will be debited for each flight of the itinerary. For example: if you travel from Madrid to Copenhagen and flights to reach that destination are Madrid- Paris- Amsterdam- Copenhagen, the miles corresponding to the flights Madrid- Paris, Paris- Amsterdam and Amsterdam- Copenhagen will be debited.

-Through the Aerolineas Argentinas website/ My Plus Account, only flights purchased by redeeming miles will be booked and issued to fly with the following SkyTeam companies: Aeroflot, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Korean Air, Czech Airlines, Garuda, Middle East Airlines, Saudia, Tarom, Vietnam Airlines and Xiamen Airlines.

-In the cases of booking and issuance of tickets to fly within 24 hours before flight departure (subject to each company’s availability) and award ticket for unaccompanied minors (web reservation and issuance is not permitted under any circumstances); they may only be issued at an Aerolíneas Argentinas SA sales office.

-In these cases, Aerolineas Argentinas Sales Offices shall charge an issuance fee of USD 30 for domestic flights and USD 50 for flights longer than 6 hours.

-For route changes and refund of award tickets on flights of other airlines, a surcharge of: USD 50 for flights within the same country and USD 100 for flights longer than 6 hours will be charged. 

-Booking and mileage redemption are done simultaneously, bookings with expiration date are not permitted.

-Not all countries in the areas published count on services of the partner airlines.

-The passenger is responsible for all taxes, airport fees and other charges related to the award, and these must be paid at the time the ticket is issued.

-Award seats are limited and may not be available on all flights. The benefits from the partner airlines are subject to change and restrictions may apply.

-All rules published in the Program’s General Conditions apply, and can be found at CONDITIONS OF USE.

Promotional Class on Domestic flights will not be available for the following destinations / dates:

From/to Iguazú, Salta, Tucumán, Trelew and El Calafate: from  July 14, 2018 to August  3, 2018, form August  17, 2018 to August 22, 2018,  October 5, 2018 to October  10, 2018, from November 23, 2018 to November  27,  2018, from December  6, 2018 to December  10,  2018 and  from December  19, 2018 to January 2, 2019.

From/to Bariloche, Chapelco, Comodoro Rivadavia, Esquel, Mendoza, Río Gallegos, Río Grande, Río Hondo, San Rafael, San Juan and Ushuaia: from July 6, 2018 to August 3, 2018, from August, 2018 to 22 August, 2018, from October 5, 2018 to October 10, 2018, from November 23, 2018 to November 27, 2018, from December 6, 2018 to December 10, 2018 and from December 19, 2018 to January 2, 2019.

On international flights, Promotional Class will not be available for the following destinations / dates:

From Buenos Aires to San Pablo/ Río de Janeiro/ Salvador de Bahía: del 26 de diciembre de 2017 al 18 de febrero de 2018, del 23 de marzo de 2018 al 03 de abril de 2018, del 27 de abril de 2018 al 28 de abril de 2018, del 01 de mayo de 2018 al 02 de mayo de 2018, del 24 de mayo de 2018 al 25 de mayo de 2018, del 16 de junio de 2018 al 19 de junio de 2018, del 06 de julio de 2018 al 29 de julio de 2018.

From San Pablo/ Río de Janeiro/ Salvador de Bahía to Buenos Aires: from December 26, 2017 to February 18, 2018, from March 23, 2018 to April 3, 2018, from April 27, 2018 to April 28, 2018, from May 1, 2018 to May 2, 2018, from May 24, 2018 to May 25, 2018, from June 16, 2018 to June 19, 2018, from July 6, 2018 to July 29, 2018.

From Buenos Aires to Florianópolis/ Porto Seguro: from December 21, 2017 to February 13, 2018, from March 23, 2018 to April 1, 2018, from April 27, 2018 to April 28, 2018, from May 24, 2018 to May 25, 2018, from June 16, 2018 to June 17, 2018, from July 7, 2018 to July 21, 2018.

From Florianópolis/ Porto Seguro to Buenos Aires: from January 13, 2018 to February 18, 2018, from March 23, 2018 to April 3, 2018, from May 1, 2018 to May 2, 2018, from May 27, 2018 to May 28, 2018 and from July 15, 2018 to July 30, 2018.

From Buenos Aires to Curitiba/ Porto Alegre: from January 1, 2018 to February 18, 2018, from March 23, 2018 to April 1, 2018, from May 1, 2018 to May 2, 2018, from June 18, 2018 to June 19, 2018, from July 6, 2018 to July 29, 2018.

From Curitiba/ Porto Alegre to Buenos Aires: from January 13 to March 3, from March 23, 2018 to April 3, 2018, from April 27, 2018 to April 28, 2018, from June 14, 2018 to June 15, 2018, from 06 from July 2018 to July 28, 2018. 

From Buenos Aires to Lima: from January 1, 2018 to January 20, 2018, from February 8, 2018 to February 15, 2018, from March 23, 2018 to April 1, 2018 and from July 5, 2018 to July 31, 2018.

From Lima to Buenos Aires: from January 7, 2018 to February 28, 2018, from March 23, 2018 to April 3, 2018 and from July 13, 2018 to August 6, 2018.

From Buenos Aires to Punta Cana/ Cancún: from December 22, 2017 to February 17, 2018, from March 23, 2018 to April 1, 2018 and from July 5, 2018 to July 31, 2018.

From Punta Cana/ Cancún to Buenos Aires: from January 5, 2018 to February 28, 2018, from March 30, 2018 to April 3, 2018 and July 13, 2018 to August 6, 2018.

From Buenos Aires to Bogotá: from December 1, 2017 to February 10, 2018, from March 23, 2018 to April 1, 2018, from June 29 to July 31, 2018.

From Bogotá to Buenos Aires: from January 7 to April 3, 2018 and from July 13 to August 12, 2018.

From Buenos Aires to Punta del Este: from December 15, 2017 to January 20, 2018, from February 8 to February 10, 2018 and from March 28 to March 30, 2018.

From Punta del Este to Buenos Aires: from December 31, 2017 to March 1, 2018 and from April 1 to April 3, 2018.

From Buenos Aires to Miami / Nueva York: from January 1, 2018 to January 21, 2018, from February 8, 2018 to February 11, 2018, from March 22, 2018 to March 31, 2018, from July 6, 2018 to July 24, 2018 and from December 14, 2018 to January 18, 2019.

From Nueva York/Miami to Buenos Aires: from February 9, 2018 to March 5, 2018, from March 28, 2018 to April 2, 2018, from July 20, 2018 to August 6, 2018 and from December 14, 2018 to December 23, 2018.

From Buenos Aires to Madrid/Roma: from January 1, 2018 to January 21, 2018, from March 22, 2018 to March 31, 2018, from July 4, 2018 to July 20, 2018, and from December 14, 2018 to January 18 of 2019.

From Madrid/Roma to Buenos Aires: from March 28, 2018 to April 2, 2018, from July 22, 2018 to August 14, 2018 and from December 14, 2018 to December 23, 2018.