Conditions
General Considerations
The fares stated in Euros (EUR) for flights within and without the country are valid for residents in the country and purchases made within the Chilean territory. If you are not a Chilean resident, please book your flight through the webpage of your country of residence.
Booking System of Aerolíneas Argentinas
Before booking your flight or checking our fares and flight schedules, we suggest you carefully read the following general conditions of our Online Purchases and Booking System.
1. Queries
To ask questions about the schedules, fares and availability of Aerolíneas Argentinas flights, you do not need to provide your personal data or your credit card number.
2. Bookings
You may book tickets for Aerolíneas Argentinas flights for up to 9 (nine) passengers.
After making the payment online, you will automatically receive a booking code and an email with your booking and payment information.
To make sure that you acquire the tickets at the estimated fare, you must purchase them in the country of origin.
3. Payments and Issuance
Online Payment and Issuance
You may pay the bookings made on our website within 4 hours from reservation, and the bookings made at our authorized sales points up to 30 minutes before expiration, using Visa/Visa Debit/Master/Master Debit American Express cards in order to have your e-ticket issued. This service is available for all routes operated by Aerolíneas Argentinas and any leg(s) operated by other companies with whom Aerolíneas Argentinas has entered into agreements.
Any complaints or questions regarding the products and/or services purchased by AMEX partners must be previously informed to Aerolíneas Argentinas through WhatsApp.
If the booking is not paid via the website, you may pay for your ticket at any of our offices.
Online payment to/from Lima is only available for the booking of flights which take place 72 consecutive hours after the date the booking is made.
Refunds
If refunds are available for the fare at which you purchased your ticket, you must request said refund through the online form available for such purpose.
The service fee (issuance fee) is non-refundable.
Changes
By purchasing your ticket up to June 30, 2021, you are entitled to 1 change without penalty, and you will only have to pay the fare difference, if any. You may only make 1 (one) change before the start date of the original trip. You can check the rest of the conditions here.
General Conditions
Customers shall be exclusively responsible for making their purchases with Aerolíneas Argentinas or Authorized Travel Agents. Aerolíneas Argentinas shall not be liable for the activities carried out by non-authorized third parties.
Payments with Credit/Debit Cards
Payments will be made and debited as soon as the customer clicks on the PAY button. Our website, aerolineas.com, operates through different businesses depending on the country, and some cards/banks may apply additional charges to international transactions. For more information, we recommend you ask your issuing bank.
Within 24 hours of the purchase or up to 4 hours before the departure of the flight (whichever occurs first), Aerolíneas Argentinas reserves the right to cancel the purchase and issuance of tickets/EMDs, reimbursing 100% of the related charges. Said reimbursement shall be processed immediately; the crediting term of the sums depends on the card-issuing bank and may take up to 15 calendar days.
If Aerolíneas Argentinas should decide to cancel the purchase, said cancelation shall be informed to the email address associated to the booking. The booking shall remain active for 24 hours in case the customer chooses to make a new purchase in person at the Airport or at Aerolíneas Argentinas Sales Offices.
Furthermore, Aerolíneas Argentinas reserves the right to demand the presence of the payer and the submission of the payer’s ID and the credit/debit card used to purchase the ticket at any time in the itinerary.
If this validation cannot be made, Aerolíneas Argentinas shall give the payer a new opportunity to make the payment in person using any of the authorized payment methods and to then request the pro rata reimbursement of the sum previously paid.
Aerolíneas Argentinas reserves the right to deny boarding and/or use of the service in the event of breach of any of the credit/debit card purchase conditions set forth herein.
Late Payment Interest
In the event that: (i) you have partially paid the contracted fare; or (ii) the payment method used has been rejected by the card administrator; or (iii) the payment has been cancelled by the payer, or (iv) if the ticket was obtained through illicit means; you must pay late payment interest from the date the Acquirers deducted that sale from Aerolíneas Argentinas, without any prior notice, equivalent to the Active Rate of Various General Portfolios published by the Banco de la Nación Argentina (www.bna.com.ar), in force at the time of actual payment. (CFT: Active Rate of Various General Portfolios of Banco de la Nación Argentina, Overdue Annual Nominal Rate with capitalization every 30 days + VAT, in force at the time of actual payment).
Debt Recovery Fee
Aerolíneas Argentinas will contact passengers who owe tickets through various means, pursuant to any of the scenarios listed in the previous section. If after the third contact your situation remains unresolved, an administrative fee called Debt Recovery Fee will be added to your debt as compensation for the expenses incurred in extrajudicial collection efforts, sending registered letters, transfer of penalties or fees for chargebacks by credit and debit card administrators and/or acquiring banks or other electronic payment methods. The value of the administrative fee for Debt Recovery will range from a minimum of one-sixth to a maximum of half a module of what is established in article 35 of Decree 1344/2007 and its amendments (plus VAT and current Gross Income Tax at the time of actual payment).
Legal Expenses Recovery
In the event of your refusal to pay the debt, legal action will be taken, and you will be required to promptly pay the expenses, costs, and court fees of the process.
Unaccompanied Minors
To book a flight for unaccompanied minors, you must contact our Call Center at 900-955-747 or via WhatsApp.
Domestic/Regional/International Flights
Minor children over the age of 2 and under the age of 5 shall mandatorily travel with their parents or guardians. The Unaccompanied Minor service is not available for them.
Minor children over the age of 5 and under the age of 12:
· who are traveling without a companion shall request the Unaccompanied Minor service.
· who are traveling with a companion over 18 years of age do not require the Unaccompanied Minor service.
Restricted Items
Click here to learn about the items you are not allowed to bring on board or to dispatch.
Notice to Non-Resident Passengers in Bolivia
The fares stated in Euros (EUR) for flights within and without the country are only valid for residents in the country and purchases made within the Bolivian territory. If you are not a Chilean resident, please book your flight through the webpage of your country of residence.
Click here to learn about any additional charges applicable to issuances in other countries.
Liability
If the passenger’s trip includes a destination or stop in a country other than the country of departure, the Warsaw Convention and its amendments to The Hague Protocol and the Montreal Protocol, as applicable, may apply. In most cases, they limit the liability of carriers for death or injury and for loss of, or damage to, baggage.
If the passenger’s trip begins and ends within the Argentine territory, without any scheduled stopovers abroad, the Aviation Code of the Argentine Republic shall apply. Said code —in most cases— limits the liability of carriers for death or injury and for loss of, or damage to, baggage.
We would like to remind all passengers that, before the trip, they must check what documents they need to leave the country and disembark at the place of destination; they must also verify compliance with all trip regulations, provisions and requirements of the countries to and from which they will travel, as well as compliance with the provisions of the carriers. If the abovementioned documents are not submitted at the time of boarding, the company may deny boarding and will not be liable for any damages to the passengers arising from said denial.
General Conditions of the Contract of Carriage
Duty of Information
The purpose of this document is to inform passengers about their rights and obligations when hiring the services rendered by our companies, by means of a summary of the most important aspects of their rights and obligations provided in the rules and regulations of Aerolíneas Argentinas S.A. in force.
Definition and Scope of the Different Terms Used in Commercial Air Carriage
Transport Document: It replaces the expression “ticket”, and it is the legal document of the contract of air carriage. It will be manually or electronically issued and will be registered in the carrier’s database. It enables passengers to present themselves at the airport to board only with their valid documentation, avoiding any problem that may arise from the loss or forgery of, or damage to, a paper ticket.
Checked Baggage: It is the baggage received by the carrier for its custody, which must be carried in the hold of the same aircraft as the passenger, unless this is not possible due to technical, storage or schedule reasons, among others. The number of pieces and individual weight shall be registered on the database used at the airport to check in the passenger. A bag tag shall be issued to identify each piece of baggage.
Baggage Allowance: The carrier shall determine a baggage allowance according to the route and fare paid.
Pooling of Baggage: Two or more passengers travelling together under the same booking code may pool the weight or the number of pieces of their respective baggage, up to the authorized limit. The same procedure shall apply in the event of denials, provided that the pooling is requested at check-in.
Baggage Contents-Statement of Value: This comprises the passenger’s personal belongings necessary or appropriate for dressing, use, comfort, or convenience in connection with the trip. By means of a special statement of value at check-in or by evidencing the payment of a special fee, if required under the regulations of the carrier, in case of an accident, the carrier undertakes to pay the value stated, unless it exceeds the real value of the baggage which should have been delivered to the passenger at the place of destination.
Forbidden Contents: Passengers must not include in their checked baggage: money, jewelry, marketable securities, shares or other commercial or bank securities, business documents, contracts, or electronic devices such as video cameras, digital cameras, notebooks, cell phones and their accessories, or any other type of electronic devices, which must be carried as carry-on baggage.
Endorsement: It is the transfer of a passenger from one carrier to another. The endorser shall issue a document known as FIM (flight interruption manifest), by means of which the endorser assumes the cost of the services, and which shall be used as the basis for the billing of the services by the endorsee.
Booking: It is the holding of the offer of a seat on an aircraft in the fare class requested by the passenger according to availability, up to a certain date and time established by the carrier. The issuance of the transport document shall render unchangeable the conditions applicable to the class of the fare booked, but not the price, which may be modified before issuance.
Contingency service: It includes the services provided by the carrier in case of unforeseen contingencies which may cause the passenger to be relocated, or his or her flight to be rerouted or rescheduled, among others, at the expense of the carrier.
Connection: It is the continuation of a trip at a certain point in the route by the same or another carrier, as registered on the transport document with flight number, date and confirmed booking.
Fare: It is the price of the air carriage to cover a specific route. It includes a baggage allowance and varies according to the type and conditions of the service provided.
No Refund: It is a special condition of certain economical fares, which generally have this restriction regarding the use of the ticket.
Web Check-In: It is the electronic process whereby passengers are allowed to board, which process is carried out by the passenger without intervention of the airport staff.
Arrival at the Airport and Check-in
Passengers must arrive at the departure airport in due time as determined by the carrier and the airport regulations in force, so as to allow sufficient time to complete all check-in, dispatch, and security procedures; and, in the case of international flights, migration and customs procedures as well. Passengers who arrive at the check-in desk after the time limit established for the flight dispatch shall be considered “no show”, and the “no show” policy established under the Regulations and Conditions of the Carrier shall be applied.
The carrier may allow online check-in of adult passengers (web check-in) only with e-tickets, and passengers not requiring special assistance, traveling with or without checked baggage. The former must check it in at the airport. If, after having checked-in online, a passenger does not arrive at the airport for boarding, the carrier may consider that the right to reimbursement of said flight has been waived.
The carrier shall have the authority to verify the passenger’s identity when boarding, and to consult the databases where all people considered dangerous for the safety of air carriage are listed, in which case, the carrier shall have the power to deny boarding.
The carrier may establish waiting lists through the Booking System under the code HL and at the airport to assist passengers.
Denial of and Limitations on Passenger Carriage
The carrier may refuse to carry any passenger and/or their baggage for safety reasons or if: I) This measure is necessary to comply with any applicable legal rule, regulation, or order of any country from, to, or within which the carriage will be operated, or if the passenger does not have the valid documentation or has not complied with all applicable laws, regulations, rules, orders or requirements, or in case the passenger’s documents are not in order. II) The passenger’s behavior, age, or mental or physical state is such that: the passenger requires special assistance from the carrier; may put him/herself or other people or property in danger or at risk; may put the safety of air navigation at risk; does not reasonably comply with the instructions given by the carrier; or has refused to comply with a safety check.
Sick passengers, passengers who have undergone surgery, or passengers who, due to their disability, require oxygen supply on board or mobility assistance shall submit a medical information form (MEDIF) signed and sealed by the acting physician. Said form shall be submitted 48 business hours before the departure of the flight in which the passenger has booked a ticket, and the provider of the medical service of the carrier shall decide whether or not the passenger may travel and shall determine the travel conditions for the passenger’s safety and the safety of the other passengers. Medical transport is not included in these conditions.
The carrier shall allow pregnant passengers not exceeding 34 weeks of pregnancy to board flights of up to 3 hours and pregnant passengers not exceeding 32 weeks of pregnancy to board longer flights without a medical certificate. However, the carrier may request pregnant passengers to complete the “Pregnant Passenger Carriage” form at check-in. In case of doubt, boarding shall be at the discretion of the provider of the medical service of the carrier.
Schedule and Itinerary Compliance. Extraordinary Circumstances
Except in case of force majeure, the carrier must comply with the schedules and itineraries published and stated in the travel document. The carrier shall not be held liable for non-compliance with the schedule in the event of inevitable and extraordinary circumstances that justify the delay in the operation of the flight.
“Extraordinary circumstances” that limit or exempt the carrier from liability are those that could not have been avoided, even if all reasonable measures had been taken. Said circumstances may particularly occur in case of political instability, adverse weather conditions, safety risks, unexpected flight safety deficiencies, and strikes unrelated to the carrier that affect the carrier’s operations. Strikes carried out by the employees of the carrier shall only be considered grounds for exemption when the labor authority has issued a specific rule to ensure coverage of minimum emergency flights that forces employees to resume services, but said rule is not observed.
Liability due to Damages to Passengers and Baggage
The Carrier is liable only for damages to passengers while on board the aircraft and during boarding and disembarking.
As regards damages to the passenger’s “checked baggage”, the carrier shall be held liable from the moment said baggage is registered at the check-in desk at the airport, where it is registered by number of pieces and weight of each piece, until its delivery upon arrival at the destination stated in the transport document. Unchecked baggage, also known as “carry-on baggage”, is under the passenger’s personal custody, and the carrier shall only be liable in exceptional circumstances. Should a passenger approach the boarding gate with a carry-on bag exceeding the size and weight allowed by the carrier or the airport authority, said bag shall be sent to the hold as checked baggage. Compensation is limited pursuant to national legislation and international treaties approved by the Argentine Republic.
Direct Claims to the Carrier
In the event of missing items from or damage to their baggage, before leaving the airport, passengers may go to the carrier’s office of claims. In said office, they shall receive a form where they shall declare the missing or damaged contents and the estimated value thereof. Reception by the carrier of the form completed and signed by the passenger shall be considered a formal aviation complaint for all legal purposes, which shall create a claim record that must be solved within a term of 30 (thirty) days. Said complaint is a requirement for the filing of a possible legal action.
In the event said form has not been completed, the carrier shall handle the claims for lost, destroyed, delayed, damaged or missing baggage upon delivery in domestic flights within a maximum term of THREE (3) days as from the date of delivery, in case of damaged or missing baggage, and TEN (10) days as from the date on which it should have been delivered, in case of lost, destroyed or delayed unaccompanied baggage or goods.
Passengers are reminded that, if they file the claim after having left the airport, they shall have to prove that their baggage was damaged, or that its contents were taken, during the flight.
Booking Reconfirmation
Bookings of subsequent or return flights may be subject to reconfirmation within the term determined in the carrier’s regulations. Failure to comply with this requirement may cause the booking to be cancelled by the carrier, thus, causing the ticket to remain “open”.
Booking Cancellation
The carrier may cancel a booking if the passenger has not had the transport document issued before the time limit indicated in the booking to such end. Should the transport document have been issued, the passenger may cancel the booking, paying the fees established in the fare conditions.
Automatic Cancellation of Subsequent Flight Bookings
Should a passenger not use a booking corresponding to a transport document already issued and not inform the carrier, the booking system shall cancel all subsequent flights not taken upon closing of check-in to board said flight at the airport. For subsequent or return flights, a new booking shall have to be made; otherwise, the transport document shall remain open.
No Show Penalty
When a passenger with a confirmed booking does not use the seat in the flight, the carrier may apply a penalty, according to the fare conditions. This charge shall also apply to the passengers who do not show up at the check-in desk before the time limit established for the flight dispatch.
Information for International Passengers
The abovementioned conditions, the regulations in force regarding the Rights of Users of Passenger Carriage by Air, and the Convention for the Unification of Certain Rules for International Carriage by Air, executed in the City of Montreal and approved by Law 26451, limiting the air carrier’s liability, shall apply to international passengers.
The terms for claims shall be seven (7) days as from reception for checked baggage, and twenty-one (21) days as from delivery of the baggage to the passenger in case of delay.
Carriers that issue other carriers’ transport documents act merely as an agent.
Fees and taxes: The price appearing on the transport document includes the fare and may include the taxes applicable to air carriage. Passengers may be required to pay fees and taxes which had not been imposed at the time of issuance.
Passengers must comply with all government requirements and submit all departure, arrival, and other necessary documents, as well as arrive at the airport at the time stated by the carrier, or, if no time has been stated, with enough time so as to clear customs and go through migration. Failure to comply with the foregoing shall enable the no show policy to apply to the passenger.
We request that you read carefully the Liability Limitations and the Safety Conditions which govern the services provided through our network. Should you have any doubts, do not hesitate to contact our local offices.