You can make bookings through aerolineas.com twenty-four (24) hours before the departure of the flight and up to eleven (11) months from this point forward for all the countries except in the case of Peru where you will be able to book from six (6) days in advance before the departure of the flight and up to eleven (11) months from this point forward
You must do it when you are entering your data. Remember that is the only opportunity you'll have to submit it and that it is necessary when you are making the Web Check In so you can earn miles on your Plus Account.
The payment through the “PAGO FÁCIL” system is available for bookings made through our Website for Argentina and which first flight is seven (7) days after having made the booking. The amount of the bookings to be paid through “PAGO FACIL” must not exceed $ 5.000. Please, take into account that this modality of payment does not offer the possibility of doing it in installments and that the only currency accepted are Argentine Pesos. Once you have chosen this option, a written evidence of payment will be generated, which will include all the data related to your booking, also with its amount and the barcode. Then, you will have to print it and go with it to any of our offices for payments authorized for paying through “Pago Fácil” system (http://desa.e-pagofacil.com/espanol/site/donde_pago.php) within the Argentine Territory and within twenty-four (24) hours from the moment of making the booking with the purpose of paying it. Within ninety-six (96) hours of having finished the payment, you will receive an e-mail with the corresponding Written Evidence. It is important to highlight that once the written evidence has expired, both it and the booking will have no validity onwards.
Once you have made and finished making your booking, you will receive immediately in your mailbox the booking code composed by six (6) letters together with the detailed information related to said booking. Afterwards, and once you have finished the payment process, you will also receive an e-mail with the confirmation of it and the ticket numbers.
Aerolíneas Plus is a program created to give a prize to our clients` fidelity with the possibility of flying with free tickets to national destinations and all over the world, plus a series of additional benefits. To participate you only have to fill in the form and you will obtain a Membership Number as Frequent Flyer with which you will be identified as a member of the Program. The procedure is simple and completely free.
From aerolineas.com, you will be able to know all the benefits that the Program grants you: To register you – To know the Benefits – To Subscribe to receive the statement via e-mail – To book and issue prize tickets – To consult about miles – To print a virtual card – To get the Newsletter – To know Interesting Information – To consult about the usage miles chart – To see the Conditions of Use
To make the appointment it is necessary that the holder of the account send a note signed by him/her to the following fax number:
4320-2385 or via e-mail to: firstname.lastname@example.org with the following data:
-Name and Last Name of each of the beneficiaries
-Identity Card Number and Birth Date of each of the beneficiaries
-Kinship of each beneficiary as regards the holder of the account.
-Signature and Identity Card Number of the holder of the account
That note shall be attached to a photocopy of the holder identity card, not being necessary the copy of the beneficiaries documents.
For Aerolineas Argentinas and Austral flights: ein case you have not advised your membership number before flying, you must log onto the website aerolineas.com, after 30 days of the flight and before 6 months have elapsed; go to the Aerolineas Plus tab, you will find my Plus account, access the account with your member number and password choose option “credit my miles”; and follow the prompts. For SkyTeam flights: If you have not advised your membership number before flying, must mail, original boarding pass coupons (boarding card), copy of the electronic ticket, your membership number and/or ID number and a contact email to Aerolineas Argentinas Aerolineas Plus Rivadavia 578 CP C1002AAP Buenos Aires, Argentina within 6 months of having taken the flight.
In order to recover your keyword and be able to Access to make requests, please enter the requested data exactly as they have been registered in the Aerolíneas Plus Program of Frequent Flyers and then, go press “Accept”. You will have to complete: Membership Number, Last Name and Name, type of document, Number of document and Birth Date.
The associated companies can be airlines, companies to rent a car, tour operator, chains of hotels, bank entities, etc.The associated companies participate in the Aerolíneas Plus Frequent Flyers Program granting you additional benefits at the moment of showing your Aerolíneas Plus Card. Besides, whenever you acquire the product and/or use the services of these companies, you also accumulate miles.
Club Condor Counters, the best treatment at the check-in – VIP Room, all the exclusivity – Priority Boarding – Special Millage by category – Additional Baggage without any charge, more benefits – much more comfort – Up Grade to Club Condor, always more privileges.
Promotional Class: It only permits to redeem round trip tickets; it does allow neither changes nor refunds; in case of not being used, the tickets as they have been issued the miles are lost.
Tourist Class: It permits to redeem only one way trips tickets; if you wish a round trip ticket you should accumulate up the corresponding miles; it permits changes and refunds with a charge that varies according to the destination.
Club Condor Class or Club Economy Class: It permits to redeem only one way tickets; if you wish to redeem a round trip ticket, you should accumulate the corresponding miles; it permits changes and refunds with a charge which may vary according to the destination.
Combination of classes:
Promotional Class with Tourist Class: If in your booking you have a segment in Tourist Class, which permits changes and refunds, at the moment of combining it with a Promotional Class the rule to be applied will be the one corresponding to the Promotional Cass for the whole booking.
Your account will have 0 (zero) balance when you do not register any air movements in the term of three consecutive 3 (three) years. Thus, this will be understood as no prize ticket from the accreditation of miles for having flown by Aerolíneas Argentinas, Austral or the participating airlines of the Program in valid fares have been issued.
The spouse, all first-degree relatives in the ascending and descending line and brothers and sisters who have been named by the holder can be beneficiaries. Said appointment must be written, in the request form to get the Program membership or, may be also by a subsequent communication. In case of minors, the points shall be used by the same minor or by the direct relatives who will have to be included within the kinship already established for beneficiaries and that they may only be nominated and approved by either parents or guardians of the holder to manage their account.
A person who without the need of a familiar link, travel with the holder with a prize ticket given by him/her in the same flights which booking and issuance of the ticket is performed jointly with the one of the holder shall be considered a companion. To such effects, only one companion shall be admitted per flight. The cancellation of the holder booking will make the companion booking expire, and only in the case that the ticket restrictions permit the right for refund, it will be possible to request it.
No, only the air movements are taken into account, being understood for such expression all the air movements both the issuance of a ticket and the accreditation of miles for flights acquired with valid fares.
The domestic flights within Argentina and those flights from and to Asunción, Bogotá, Caracas, Lima, Montevideo, Porto Alegre, Punta del Este, Río de Janeiro, Florianopolis, Santa Cruz de la Sierra, Santiago de Chile, San Pablo and San Salvador de Bahía are enabled for this service.
For domestic flights you will have to be with your Boarding Passes printed and the document valid for your trip (National Identity Document (DNI), Identification Card, (in Spanish called "Cédula de Identidad"), ID Card, Passport) directly at the access control counters of the boarding area at least 45 minutes before the schedule of departure of the flight.
If you have made a change of date and/or route and it has not been revalidated the VCR, you will have to contact our Call Center in order to make the revalidation and afterwards, you will be able to make it. If your booking is in waiting list you will not be able to make your Web Check-in; you will only be able to make it once your booking is confirmed. If your booking has been made through an Exchange of miles and you travel with a third party as a companion, you will have to make the Check-In personally at the airport.
For domestic flights you must be with the QR code registered in the intelligent cellular phone and /or the e-mail sent by the application and the valid document for your trip ((Identification Card, National Identity Number (D. N. I.**) or Passport) directly in the control accesses of the boarding area at least forty-five (45) minutes before the schedule for the departure of the flight.
In case you have made a date and/or route and the VCR has not been revalidated, you will have to contact our Call Center in order to proceed to make the revalidation and, after that, you will be able to make the Mobile Check-in. In case your booking was in waiting list, you will not be able to make your Mobile Check-in; you will only be able to make it once it has been confirmed. If your booking is made through exchange of miles and you travel with a third person as a companion you will have to make Check-In personally at the airport.
If your ticket has been paid with credit card through aerolineas.com, you will be able to request its refund through the enabled form which appears the aerolineas.com/refund”. The refund should be requested from the same country of residence from where you have made the booking. In case your ticket has been paid through the ”Pago Fácil” or through “Pago Mis Cuentas” options (only applicable in Argentina) the refund should be requested personally through any of our Sales Offices.
Once the form has been processed within the following 30 days, you will receive an e-mail with the confirmation and data of the proceeding including the amount to be refunded. Neither a written evidence order number nor a request order number shall be generated. In the event that the refund request does not comply with requirements established or the fare restrictions do not permit it, you will receive an e-mail with the corresponding explanation as regards the case.
In case your ticket has been exchanged for Aerolíneas Plus miles, partially or in its entirety and the class of fare permits to make its refund, you should ask for it personally through any of our Sales Offices, taking into account that you will have to pay the corresponding Aerolíneas Plus fee.
Dispatches shall be accepted whenever they are presented with the appropriate packaging, respecting the Capacity, Weight and Usage of the goods to be transported, properly closed and labeled with both the sender and the addressee complete data.
The company accepts payments in cash, with debit card or credit card. Likewise, the company offers the collection service of freight at the destination; please contact us to ask about restrictions and overcharges due to the service.
We also offer the companies a current account to make the sending habitually.
The documentation to withdraw the goods are, DNI, CI, LE, LC from physical persons and a headed notepaper signed and sealed by a responsible person from the company as regards legal persons, where there must appear the name, the last name, and the ID card number of the authorized person to withdraw the goods. JET PACK accepts annual authorizations, being the issuing company the one in charge to report any modification.
The person will have to submit a Death Certificate or a medical certificate stating that the cause of death has not been produced by a disease infectious-contagious. The transportation of persons who died from this cause is forbidden. There will be necessary that the person presents the before mentioned certificate with a signature, a seal and the registration number of the professional responsible party acting in the Ministry of Health for their certification. Transfer Certificate issued by the Director of Cemeteries of the place where the death occurred.
Certificate of Practice of Thanatopraxy. (Embalming).
Affidavit of packaging issued by the funeral home, stating that the body is placed in a crypt, completely welded and conditioned for the transportation by plane with gas-drain valve.
Certificate of death issued by the Home Ministry.
Visa from the Consulate of the destination country.
Apostille issued by the Ministry of Foreign Affairs.
Certificate of lading issued by the Office of Border Health (located at the International Airport of Ezeiza or Aeroparque).
Note: You should consult with the Embassy of the destination country in order to verify the requirements.
The coffin must be placed within a wooden formwork to help camouflage its content.
A label must be obligatorily adhered to the packaging where the complete data of the sender and of the receiver appears clearly written.
Ezeiza or at Aeroparque Jorge Newbery), with which it will be permitted to go out of the country.
The shipper will have to submit the following documents in order to enable said body to issue the certificate:
a) - Certificate of Death (the original and a copy).
b) - Certificate of the Crematory (the original and a copy).
c) – ID Card of the person who is handling the procedure (the original and a legalized photocopy of all the three first pages).
d) – If the person travels, the photocopy of the air ticket.
Note: You should consult with the Embassy of the destination country in order to verify the requirements.
Once the Certificate has been obtained, the export proceeding shall be fulfilled at the Argentine Customs Office.
The casket must have a packaging which can help camouflage its content.
A label must be obligatorily adhered to the packaging where the complete data of the sender and of the receiver appears clearly written.
Aerolíneas Cargo is an excellent alternative to make your move be on time and in perfect conditions to its final destination.
Characteristics of the Service:
• Transportation of your furniture and personal objects from one airport to the other.
• It does not include packaging of the articles to be transported.
• It does not include the procedure for getting the necessary documentation for the transportation.
You must present a letter of the Consulate of the destination country, indicating that you are making a Move. Depending on the current rules, your belongings can be exempted from taxes with the support of this documentation.
You must bring a list detailing the totality of properties you wish to transport.
Approximately one week in advance before the date on which you wish to transport your properties, you must consult with the Office of Delivery of Cargo de Aerolíneas Cargo in order to coordinate day and schedule for your presentation.
The payment must be performed at the origin (please, consult about payment options)
Aerolíneas Cargo has a wide and well-known experience as regards the transportation of pets, worrying about all the details to assure that they arrive at their destination in optimal conditions.
There exist several requirements that you must comply with in order to make the shipment of live animals, depending on whether the flight is a national or international one, which must be confirmed at any of the Aerolíneas Cargo offices.
Documentation is not required for domestic transportation, with the exception of the health certificates when necessary or the certificate issued by a veterinarian when the animal are less than twelve (12) weeks stating that they can be transported due to their small size, especially in the case of those breeds that are more susceptible to dehydration.
Pet must have been weaned and at least to be two (2) months as a minimum of age.
The characteristics that the cage must have are the following:
• It should permit the animal to be standing with its head normally erected.
• It should allow the animal to lie fully extended.
• It should permit the animal to turn around into the cage.
• The vent holes of the cage must occupy at least one third of the superior surface. Meanwhile, the front door must be made of sweeps or of mesh entirely to produce the circulation of the air and allow the animal to breathe more easily.
• It must be provided with bird baths for water.
You must submit a certificate of a veterinarian issued during the previous ten (10) days before the flight departure that evidences the good health of the pet, that it has received the corresponding rabies vaccines and that these are now in force.
You have to submit a plant health certificate issued by the Agricultural and Cattle Service in case the corresponding Customs Office requires it.
You have to verify with the Embassy of the destination country in Argentina, the sanitary or customs documentation required by the destination country.
It is responsibility of the client to comply with these and with any other requirement that applies for the private transportation in the place of boarding and at the destination.
Feed your pet before leaving home to go to the airport.
Bring a diaper or any other absorbent material on the floor of the cage to dispel the animal excretas.
Drugs and the altitude are not an advisable mixture. If a veterinarian advises a dose de tranquilizer, you must glue a certificate to the container which indicates the following: scientific name of the applied drug, administered quantity, time of said administration and length.
The cage must have a container a pot for watering the pet, fixed to the container that cannot tip liquids and that can be filled from outside.
You must coordinate the presentation of the animal for the flight with AEROLINEAS CARGO.
Before boarding the pet, the AEROLINEAS CARGO staff will:
A. Verify that your pet complies with all the requirements before mentioned to be transported.
B. Weight your pet and measure its cage dimensions.
C. Issue an air waybill.
D. Collect due to the service.
* Valid Information for shipments from Argentine Republic.
You must coordinate with the receiver of the pet and inform him/her about the arrival time of the flight, so the clearance by the customs authority takes place as soon as possible so the pet waits the shortest possible time.
Only passengers that are making a Move and can show written evidence of it with consular documentation can send live Animals (dogs and cats) in a “private” way
They will have to submit the following documentation:
An international vet certificate issued by the SENASA (in Spanish, Servicio Nacional de Sanidad y Calidad Agroalimentaria, what is the equivalent to “National Health Service and Food Quality” in English) (Lazaretto).
Rabies vaccination Certificate
Fotocopia del todo el pasaporte o fotocopia de las primeras 3 hojas del DNI legalizadas por escribano. Photocopy of the entire passport or photocopy of the first three (3) pages of the D.N.I. (ID card) certified by a notary public.
In the case of sending the pet to SYDNEY, please consult with our company and with the Consulate.
There exist two types of Lithium Batteries: a) Lithium Ion Batteries (including polymeric batteries Lithium ion): This name involves the common batteries and lithium ion batteries, rechargeable frequently. They are generally used for the operation of portable electronic equipment (cell phones, personal computers, video cameras, cameras, electronic games, etc) the risk is measured by its energy capacity, established in Watt hours (Wh), a parameter that is shown in each battery; b) Batteries of lithium metal (including batteries of lithium alloy): This name involves to the batteries of lithium metal, frequently non-refillable. They are used in computers, which once supplied its energy, the battery is disposable. The risk is measured by the number of grams of lithium metal that has each battery.
The Aerolíneas Group established that will only accept lithium batteries except with the following limits of acceptance:
Lithium Ion Batteries do not have to overcome the 20 Wh of energy burden. Lithium Ion Batteries do not have to overcome the 100 Wh of energy burden.
The metal Lithium Batteries do not have to overcome 1 (one) gram Lithium metal.
The Lithium metal batteries do not have to overcome the 2 (two) grams of lithium metal.
Lithium Ion batteries, as well as those of lithium metal, for its dispatch, can be under three characteristics.
a) Shipment of batteries only, i.e. without any electronic equipment in its packaging. Under this characteristic, there exist two modalities of shipment.
UN 3480 - LITHIUM ION BATTERIES - INST. PACKING 965 - Sections IB and II
UN 3090 - LITHIUM METAL BATTERIES - INST. PACKING 968 - Sections IB and II
b) Shipment of batteries packaged with an equipment, that is to say, batteries not installed on your computer, together with this in the same packaging (example: pack of sale of a mobile phone).
UN 3481 - BAT. LITHIUM ION PACKED WITH ONE TEAM - IE 966 - Section II
UN 3091 - BAT. LITHIUM METAL PACKED WITH ONE TEAM - IE 969 - Section II
c) Shipment of cells or batteries contained in a computer that is installed on your computer.
UN 3481 - BAT. LITHIUM ION CONTAINED ON A COMPUTER - IE 967 - Section II
UN 3481 - BAT. LITHIUM METAL CONTAINED IN A COMPUTER - IE 970 - Section II
These packing instructions are regulated by the Manual of IATA Dangerous Goods. You may ask our operators with respect to it.
The sender will have to define which the condition of its boarding is. For this purpose, he/she has the following ways to comply with such demand:
a) Statement for Boarding of Lithium Batteries:
This Statement is provided by the Aerolíneas Group at the request of the consignor. In this document, the Consignor shall indicate what the condition of its boarding is marking with an “X” ; indicating thus, the Number of United Nations of its good, the Instruction of the corresponding Packaging and the applied section and the type of element that is intended to carry. It will have to indicate a twenty-four attention telephone at any requirement of information during the transportation. Said document will have to be dated and signed by the consignor or his/her Agent.
b) MSDS – Security Worksheet – Technical Data Sheet or Entrepreneur Note:
The Consignor can submit as an alternative to the Statement of Boarding of Lithium Batteries, a MSDS (Security Worksheet), Technical Data Sheet or Entrepreneur Note duly signed by a responsible of the shipment. It is essential that the data required in the Statement appears in the before mentioned writings, for the correct classification of the Lithium batteries to be carried (ONU number – Packaging Instruction – Applicable Section).
The packages of these goods require that they are subject to the Condition CPU (Capacity, Weight and Usage), applicable to the exterior packages, as well as to the over packs.
The Batteries shall be of that type which complies with the requirements of each test established in the Manual of Tests and Criteria, Part III, sub Section 38.3 of the United Nations.
The packaging must not contain waste material of any Battery in general of from Lithium Batteries and can not contain Batteries which has been withdrawn from the Market and / or defective. The Batteries must be protected to prevent from short circuits, as well as include protection against all contact with conductive material within the same packaging which could cause short circuits.
In the packaging containing equipment, these will have to be subject to avoid movements within the outer packaging and packed in such a way that an accidental operation during the transportation could be avoided.
The packages should be marked according to the indications of the Regulations. Besides, they should bear labels according to the characteristics of the shipment.
In the shipments that apply IB Section of the Packaging Instruction 965 (nine hundred and sixty-five) or 968 (nine hundred and sixty-eight), the outer packaging will have to show the Class 9 (nine) Label of risk and the one about Handling of Lithium Batteries.
On the other hand, the shipments that apply II Section of the Instructions of Packaging 965 (nine hundred and sixty-five) to 970 (nine hundred and seventy), will have to evidence the Label of Handling of Lithium Batteries (except those packages with Batteries (with the exception of packages with batteries contained in computers in a number less than or equal to 4 or 2 batteries per package, do not require handling label for lithium-ion batteries).
Packages must be marked with a 24-four hour’s attention telephone a day to get any information about the shipment, during transport.
In case of shipment of one (1) portable electronic equipment (new or in use), equipped with lithium batteries, you should proceed in the following way:
a) The Cargo Commercial agent, shall evaluate the type of batteries (Litium Ion or Lithium Metal), observing that the batteries are subject to the parameters permitted. b) For the case of shipment of an Equipment in use, the batteries will NOT be installed in the equipment, but packed together with it. Those batteries should be protected to avoid short circuits to occur; apart from having a protection in front of the contact with conductive materials within the same package that could cause short circuit. c) In the shipments of a New Equipment, which package has never been opened or verified that sales conditions are maintained, that is to say, that the batteries are not installed in the equipment. Otherwise, you will have to proceed as if the equipment were in use.
d) Packaging, marking and labeling:
The packaging must comply with the General Conditions for Packaging
The package must be marked as: “Equipment with Lithium Battery, excepted”.
The package must have a Handling Label for Lithium Batteries.
The package must exhibit a 24 hours attention telephone.
The package may not exceed 5 kg. of net weight. e) In the air waybill, it must be declared as “Equipment with Lithium Batteries, excepted” in the Nature and Quantity of Goods Box.
*Valid Information for shipments from Argentine Republic.
Upon detecting a missing and / or damaged baggage you must introduce yourself to our staff in the arrivals hall to make the Baggage Irregularity Report (PIR). Remember that all baggage claim must be made in the field of airport and before retiring it, because otherwise it is considered that the luggage was received accordingly.
It is always convenient to go on with your claim from your permanent domicile, in this case you must go to the branch In your city. If you live in the Autonomous City of Buenos Aires or in its surroundings, please get in touch with us through the following e-mail address: email@example.com.
In the event that the breakage of your baggage which hampers the baggage from its transportation, please request some member of our staff at the customer service section at the airport to initiate the proceeding to be followed; in case of some element of the content lacking, please send an e-mail to firstname.lastname@example.org, informing about the fact occurred, adding to it the detailed information and the value of said elements manifested as missing and attaching to it the luggage ticket, boarding pass, your identity document.
It is not convenient to transport said elements within your baggage, due to the fact that it can cause damages to it as well as to third parties and Aerolíneas Argentinas shall indemnify you within the established legal limits.
When detecting that your baggage has not arrived to its destination, please contact any member of our staff located at the arrival hall who will proceed to enter your baggage data in the World Tracer System with the purpose of making the Property Irregularity Report (PIR). This system is used by the majority of the airlines granting a high reliability as regards the location of your baggage.
SkyPriority offers High Value Customers (HVCs) a suite of specialized in-airport services – such as priority check-in, baggage drop-off and boarding – which will make their alliance-wide travel easier, faster and more convenient.
All of our customers can expect SkyTeam member employees to continue providing the existing customer service. Customers who are not currently eligible for the SkyPriority program will continue to have access to the existing products and services.
SkyPriority will be printed on top of their boarding card (printed/mobile phone) and everyone with the Elite Plus sign on their FFP card will have the SkyPriority benefits. Although their FFP card will not be a specific SkyPriority FFP card, Elite Plus HVCs will receive personal information at home, explaining the SkyPriority package and benefits to them.