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Important <span class="gris2">information</span>

Important <span class="gris2">information</span>

Informaciones de Interes

We know your trip begins long before you get on the plane, so we want you to enjoy every moment with us with these simple tips.

If you want to add or remove one or more beneficiaries, it is very easy. All you have to do is to send a signed letter to beneficiarios_plus@aerolineas.com.ar with the following information:

-Name, last name, document number and date of birth of the beneficiary.

-Degree of Kinship between the beneficiary and the holder.

-Signature, full name, document and membership number of the holder.

-Copy of the identity document of the account holder.

 

Last but not least, remember three things:

- Only the spouse and direct ascendants and descendants in the first degree of consanguinity (parents, siblings and children) of the account holder can be named as beneficiaries.

- To add a beneficiary you must do so with a minimum of 7 (seven) business days in advance.

- If the account is in the name of a minor, the note must have the signature of parents and copy of the identity documents of the minor and of the minor’s parents or guardians must be attached. 

 

-Award tickets can be obtained to fly with any of the partner airlines.

-The destinations and number of miles needed to redeem tickets may vary according to changes in flights of different airlines.

-These tickets are valid for one year from the date of issuance.

-Award tickets with Skyteam companies are available for one-way or round trip flights to the same area allowing in each case up to 2 immediate connections for each origin and destination required.

-Miles will be debited for each flight of the itinerary. For example: if you travel from Madrid to Copenhagen and flights to reach that destination are Madrid- Paris- Amsterdam- Copenhagen, the miles corresponding to the flights Madrid- Paris, Paris- Amsterdam and Amsterdam- Copenhagen will be debited.

-Through the Aerolineas Argentinas website/ My Plus Account, only flights purchased by redeeming miles will be booked and issued to fly with the following SkyTeam companies: Aeroflot, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Korean Air, Czech Airlines, Garuda, Middle East Airlines, Saudia, Tarom, Vietnam Airlines and Xiamen Airlines.

-In the cases of booking and issuance of tickets to fly within 24 hours before flight departure (subject to each company’s availability) and award ticket for unaccompanied minors (web reservation and issuance is not permitted under any circumstances); they may only be issued at an Aerolíneas Argentinas SA sales office.

-In these cases, Aerolineas Argentinas Sales Offices shall charge an issuance fee of USD 30 for domestic flights and USD 50 for flights longer than 6 hours.

-For route changes and refund of award tickets on flights of other airlines, a surcharge of: USD 50 for flights within the same country and USD 100 for flights longer than 6 hours will be charged. 

-Booking and mileage redemption are done simultaneously, bookings with expiration date are not permitted.

-Not all countries in the areas published count on services of the partner airlines.

-The passenger is responsible for all taxes, airport fees and other charges related to the award, and these must be paid at the time the ticket is issued.

-Award seats are limited and may not be available on all flights. The benefits from the partner airlines are subject to change and restrictions may apply.

-All rules published in the Program’s General Conditions apply, and can be found at CONDITIONS OF USE.

We inform that Promotional Class on Domestic flights will not be available for the following destinations / dates:
From/ to Iguazú, Salta, Tucumán, Bariloche, Chapelco, Trelew, El Calafate, Ushuaia and Mendoza: from February 24, 2017 to March 01, 2017, March 23, 2017, from April 12, 2017 to April 17, 2017, from April 28, 2017 to May 02, 2017, from June 16, 2017 to June 21, 2017, from July 15, 2017 to July 31, 2017, from August 18, 2017 to August 22, 2017, from October 6, 2017 to October 10, 2017, from November 24, 2017 to November 28, 2017, from December 07, 2017 to December 11, 2017, and from December 20, 2017 to January 02, 2018.
On international flights, Promotional Class will not be available for the following destinations / dates:
From Buenos Aires to Florianopolis: from December 23, 2016 to February 04, 2017, from February 24, 2017 to February 25, 2017, from April 7, 2017 to April 08, 2017, and from April 12, 2017 to  April 13, 2017.
From Florianopolis to Buenos Aires: from January 13, 2017 to February 12, 2017, from February 27, 2017 to March 01, 2017 and from April 15, 2017 to April 17, 2017.
From Buenos Aires to Salvador da Bahia/Porto Seguro: from December 23, 2016 to February 17, 2017, from February 24, 2017 to February 25, 2017, from April 07, 2017 to April 08, 2017, from April 12, 2017 to April 13, 2017 and from July 7, 2017 to August 06, 2017.
From Salvador da Bahía /Porto Seguro to Buenos Aires: from January 13, 2017 to March 1, 2017, from April 15, 2017 to April 17, 2017 and from July 07, 2017 to August 06, 2017.
From Buenos Aires to Sao Paulo/ Curitiba/ Rio de Janeiro/ Porto Alegre: from December 30, 2016 to January 31, 2017, from February 27, 2017 to March 01, 2017, from April 12, 2017 to April 13, 2017, from April 16, 2017 to April 17, 2017 and from July 07, 2017 to August 07, 2017.
From Sao Paulo/ Curitiba/ Porto Alegre to Buenos Aires: December 16, 2016 to December 30, 2016, from February 23, 2017 to February 25, 2017, from April 12, 2017 to April 13, 2017, from April 16, 2017 to April 17, 2017 and from July 08, 2017 to August 04, 2017.
From Rio de Janeiro to Buenos Aires: December 16, 2016 to January 11, 2017, from February 23, 2017 to February 25, 2017, from April 12, 2017 to April 13, 2017, from April 16, 2017 to April 17, 2017 and from  July 08, 2017 to August 04, 2017.
From Buenos Aires to Punta del Este: from December 16, 2016 to January 21, 2017 and from February 23, 2017 to February 25, 2017.
From Punta del Este to Buenos Aires: from December 31, 2016 to March 01, 2017.
From Buenos Aires to Lima: from December 07, 2016 to February 04, 2017, from February 24, 2017 to February 25, 2017, from April 12, 2017 to April 13, 2017, and from June 30, 2017 to July 31, 2017.
From Lima to Buenos Aires: from January 06, 2017 to March 20, 2017, from April 16, 2017 to April 17, 2017 and from July 14, 2017 to August 07, 2017.