We want to ask endless apologies for the inconveniences this pilot strike is generating.
It is a measure that in addition to affecting over 18,000 passengers and about 223 segments causes enormous damage at a time in which we are working hard to improve our service to passengers, breaking punctuality records and adding more flights.
Because of this situation, we want to inform you that given the scope of the measure, once the strike ends, the re-accommodation of all 18,000 passengers affected will take 4 days for domestic flights and 7 days for international flights.
In this regard, the company has arranged call center for giving a priority service to the affected passengers during the 24 hours-service.
We remind you that in addition to calling 0810-222-86527, those who wish to do so may visit any of our sales offices throughout the country and receive more information about it.
In the event of any question relating to your tickets, we ask you to see the change policy defined for this situation, entering http://bit.ly/2d5zww4
We are conscious of the inconvenience this situation is causing to our passengers and we want you to know that we are working hard to be able to re-accommodate them as soon as possible.
We reiterate our sincere apologies for this situation and continue to work with the firm intention to normalize flights as soon as possible.
Buenos Aires, September 16, 2016