What is our Aerolíneas Plus Program?

Aerolíneas Plus is a program created to give a prize to our clients` fidelity with the possibility of flying with free tickets to national destinations and all over the world, plus a series of additional benefits. To participate you only have to fill in the form and you will obtain a Membership Number as Frequent Flyer with which you will be identified as a member of the Program. The procedure is simple and completely free.

 

Can I fill in the form for being a member of the program through aerolineas.com?

Yes, through the inscription form on-line.

 

Can I print my card from the website?

Yes, you will be able to print your virtual card with your name, surname, and membership number.

 

To which Aerolíneas Plus services can I have access from the website?

From aerolineas.com, you will be able to know all the benefits that the Program grants you: To register you  – To know the Benefits – To Subscribe to receive the statement via e-mail – To book and issue prize tickets  – To consult about miles – To print a virtual card – To get the Newsletter – To know Interesting Information – To consult about the usage miles chart – To see the Conditions of Use 

 

How can I obtain my keyword to have access to these services on-line?

Enter My Plus Account.

 

Who can be beneficiaries of my account?

Your spouse, your brothers and sisters, your children and your parents can be your beneficiaries

 

What data must I enter to start making my Mobile Check-In?

You must enter the booking code, the last Name and the name of the passenger. 

How can I do to appoint the beneficiaries?

To make the appointment it is necessary that the holder of the account send a note signed by him/her via e-mail to: beneficiarios_plus@aerolineas.com.ar with the following data:
-Name and Last Name of each of the beneficiaries
-Identity Card Number and Birth Date of each of the beneficiaries
-Kinship of each beneficiary as regards the holder of the account.
-Signature and Identity Card Number of the holder of the account
  That note shall be attached to a photocopy of the holder identity card, not being necessary the copy of the beneficiaries documents.

 

How can I have access to consult about the miles?

Please, enter My Plus Account.

 

How can I do to accredit my lacking miles?

For Aerolineas Argentinas flights: ein case you have not advised your membership number before flying, you must log onto the website aerolineas.com, after 7 days of the flight and before 6 months have elapsed; go to the Aerolineas Plus tab, you will find my Plus account, access the account with your member number and password choose option “credit my miles”; and follow the prompts.
For SkyTeam flights: If you have not advised your membership number before flying, must mail, original boarding pass coupons (boarding card), copy of the electronic ticket, your membership number and/or ID number and a contact email to Aerolineas Argentinas Aerolineas Plus Rivadavia 578 CP C1002AAP Buenos Aires, Argentina within 6 months of having taken the flight.

 

How can I do to request my booking with Aerolineas Plus miles through the website?

Enter My Plus Account and click on the prize booking.

 

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How can I do to receive the statement of my miles in my e-mail address?

You will have to leave your e-mail address registered in the screen of: Aerolíneas Plus / My Plus Account / Registration of the E-mail address for the statement.

 

What can I do if I forget the keyword to access the AR PLUS section through the website?

In order to recover your keyword and be able to Access to make requests, please enter the requested data exactly as they have been registered in the Aerolíneas Plus Program of Frequent Flyers and then,  go press “Accept”. You will have to complete: Membership Number, Last Name and Name, type of document, Number of document and Birth Date.

 

How can I have access to the conditions for the usage of the Program?

Entering the section Aerolíneas Plus – Conditions of Use.

 

What are the associated companies?

The associated companies can be airlines, companies to rent a car, tour operator, chains of hotels, bank entities, etc.The associated companies participate in the Aerolíneas Plus Frequent Flyers Program granting you additional benefits at the moment of showing your Aerolíneas Plus Card. Besides, whenever you acquire the product and/or use the services of these companies, you also accumulate miles.

 

Which are the associated companies?

The associated companies can be airlines, companies to rent a car, tour operator, chains of hotels, bank entities, etc.

 

How can I access the Usage of Miles Chart?

Entering aerolíneas.com/Aerolíneas Plus

 

What benefits can the Aerolíneas Plus Platinum Members have?

Business Counters, the best treatment at the check-in – VIP Room, all the exclusivity – Priority Boarding – Special Millage by category – Additional Baggage without any charge, more benefits – much more comfort – Up Grade to Business, always more privileges.

 

Which are the differences between Promotional and Tourist Class of Aerolíneas Plus?

Promotional Class: It only permits to redeem round trip tickets; it does allow neither changes nor refunds; in case of not being used, the tickets as they have been issued the miles are lost.

Tourist Class:  It permits to redeem only one way trips tickets; if you wish a round trip ticket you should accumulate up the corresponding miles; it permits changes and refunds with a charge that varies according to the destination.

Business Class or Premium Economy Class: It permits to redeem only one way tickets; if you wish to redeem a round trip ticket, you should accumulate the corresponding miles; it permits changes and refunds with a charge which may vary according to the destination.

Combination of classes:

Promotional Class with Tourist Class: If in your booking you have a segment in Tourist Class, which permits changes and refunds, at the moment of combining it with a Promotional Class the rule to be applied will be the one corresponding to the Promotional Cass for the whole booking.

 

¿When will miles of my Aerolíneas Plus account expire?

Your account will have 0 (zero) balance when you do not register any air movements in the term of three consecutive 3 (three) years. Thus, this will be understood as no prize ticket from the accreditation of miles for having flown by Aerolíneas Argentinas or the participating airlines of the Program in valid fares have been issued.
Beneficiaries
The spouse, all first-degree relatives in the ascending and descending line and brothers and sisters who have been named by the holder can be beneficiaries. Said appointment must be written, in the request form to get the Program membership or, may be also by a subsequent communication. In case of minors, the points shall be used by the same minor or by the direct relatives who will have to be included within the kinship already established for beneficiaries and that they may only be nominated and approved by either parents or guardians of the holder to manage their account.

Accompanists

A person who without the need of a familiar link, travel with the holder with a prize ticket given by him/her in the same flights which booking and issuance of the ticket is performed jointly with the one of the holder shall be considered a companion. To such effects, only one companion shall be admitted per flight. The cancellation of the holder booking will make the companion booking expire, and only in the case that the ticket restrictions permit the right for refund, it will be possible to request it.

The last air movement in my account has been on August, 10th, 2010 and I have no intention to travel by this moment, ¿When do my miles expire?

Miles shall expire on August, 31st, 2013.

 

I am the holder of a card and I have 40.000 miles but I will not be able to travel due to labor matters ¿Can my daughter travel to Miami with my miles and avoid the expiration of my account?

Yes, you will have to register your daughter as a beneficiary of your account. The issuance of this prize ticket is an air movement which will avoid the expiration.

 

The miles of my account shall expire on September, 30th, 2012 and I am thinking of buying a ticket for travelling later in October of the following year. In case I buy the ticket before September, 30th, 2012, would my miles expire anyway?

Yes, because what generates the air movement is the usage of the ticket (the act of “flying”) and not the act of buying it. 

 

I am a member through the credit card, we are going to travel with my family and I do not think that my miles will be enough; I have not a certain date to travel yet. Can I buy the lacking miles in my account to avoid expiration?

Yes, you can buy the lacking miles and issue your prize ticket simultaneously, before the expiration date of your account.

 

Six months ago I had a credit card which accumulated miles and now I started travelling by Aerolineas Argentinas and I accredited my first flight. Shall the miles I used to have with the credit card expire at the third year of the last movement of the credit card or of the last air movement?

All the miles shall expire at the third year counting on the last air movement onwards   

 

I add up my miles obtained by my flights, but it is a long time that I cannot travel and my miles will expire on September, 30th, In case I rent an Avis car before that date, shall be the expiration of those miles avoided?

No, only the air movements are taken into account, being understood for such expression all the air movements both the issuance of a ticket and the accreditation of miles for flights acquired with valid fares. 

 

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