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| ASSISTANCE AT THE AIRPORT |
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When required, Aerolineas Argentinas staff will meet and assist passengers who may require special needs, pregnant passengers, foreigners and elderly passengres.
This request must be made at least 24 hours prior to departure and arrival of the flight. |
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Passengers traveling with an infant 6 months or under and up to 15 pounds, can request a bassinet. This request must be made at time of booking the reservation and no later than 24 hours prior to the departure of the flight. This service is only available on Boeing B-747and Airbus A-340. |
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Passengers who require a special meal (due to medical, religious or cultural reasons) may request these when making a reservation. We also offer meals for infants and children under 12 years of age. These requests must be made at least 24 hours prior to the departure of the flight. Special meals are not available on all flights, please see below:
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Available special meals according to Flight/Class/Destinations |
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Flight |
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Class |
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Availability according to Destinations |
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Within Argentina |
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Club Cóndor Business |
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On flights more than 1 hour and 40 minutes. |
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Regional/
S. America |
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Club Cóndor Business |
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On all flights except between Buenos Aires and Montevideo and Punta del Este. |
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International |
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Club Cóndor Business |
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On all flights and all destinations. |
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Within Argentina |
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Economy |
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Not available. |
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Regional/
S. America |
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Economy |
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Not available. |
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International |
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Economy |
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On all flights and all destinations. |
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Type of Meals |
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Meal based on fruits |
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Low cholesterol and low fat Meal |
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Low Calories Meal |
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Soft Meal |
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Low in sodium Meal |
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Moslem Meal |
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Hindu Meal |
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Comida kosher |
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Lacto vegetarian Meal (those who also eat eggs) |
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Baby Meal |
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Diabetic Meal |
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Children Meal |
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Meal without lactose |
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No dairy Meal |
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Asian Vegetarian Meal |
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Vegetarian without dairy food Meal |
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| SERVICE FOR NON ACCOMPANIED MINOR |
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Aerolíneas Argentinas informs you that from May, 18th, 2009 onwards it will not grant the Escort Hostess service for minors. For minors traveling alone without escort hostess, the Company will only offer the “Service for Non accompanied Minor ” for all Aerolíneas Argentinas and Austral routes, collecting a charge of service for Domestic, Regional and International destinations.
This service is authorized for minors who travel alone and that are from 5 to 12 years old (not being 12 yet).
For more information, please click here.
To download the form for Non Accompanied Minors, please click here. |
| PASSENGERS REQUIRING OXYGEN |
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Aerolineas Argentinas offers facilities for people who due to medical conditions require oxygen to travel under the following conditions and procedures. |
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General Conditions |
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This service is not available for flights between Madrid - Paris - Madrid and Madrid - London - Madrid, y en vuelos operados por AUSTRAL. |
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The provision of Oxygen is free and is available on Aerolineas Argentinas flights in a restricted manner. |
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This service may only be provided by the Company. For safety reasons, Aerolineas Argentinas does not allow the use of any other oxygen cylinders except their own. |
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The provision will only be a flow of 2 or 4 liters per minute and has to be advised if required as a precaution or continuous. |
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In the case that a passenger travels with his/her own shoulder bag, the cylinders must be empty and stowed in the hold of the aircraft. |
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Therefore, we remind you that the coordination and organization for oxygen will be entirely the responsibility of the passenger and doctor under their care for all previous, intermediate and latter stages of the flight and for the required transportation. |
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To be able to complete the trip in a safe way when organizing the request, it is advisable to take into account incidents or unforeseen situations like delays, alternative stops due to meteorological conditions or technical and operational restrictions. |
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The passenger must travel with a carer certified in the administration of oxygen(Doctor, Nurse, paramedic or Person who is previously certified in the administration of oxygen). |
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Any type of medical equipment which may need electricity on board the aircraft is not permitted. |
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Lastly, we advise that a private Doctor's certificate which backs the fitness to travel does not mean that the passenger will be allowed to travel, travel is exclusively and only after the company's medical special handling unit gives its authority to uplift the passenger. |
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Procedures |
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Medical Fitness Ford (MEDIF) to be completed by the passenger's physician (forms available from the Airline) in clear block letters and send by fax to 5411-4909 2502 Special Handling Unit Services in Buenos Aires, or fax to the closest office in you Country. |
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Telephone contact in Buenos Aires is 54-11-4909 2511/12 Monday to Friday 0900hrs to 2100hrs. To verify reception of faxed copies and make any relevant queries. |
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Require to wait for the evaluation of the Medical team regarding fitness to fly. |
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The Special Service Unit will advise outcome. |
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The Special Handling Unit may require additional information if deemed necessary and will advise if approval for travel has been granted. |
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The approval for travel may only be given by the Special Handling Unit in Buenos Aires. |
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Minimum time to request oxygen |
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Please, remember to request it at the moment of making your air booking, contemplating the following minimum terms, within which it will be conditional: |
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Leaving Buenos Aires
Flights: National / Regional / International |
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36 hours before the trip |
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Returning to Buenos Aires
Flight: National / Regional |
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48 hours before the trip |
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Returning to Buenos Aires
Flights: International flights |
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72 hours before the trip |
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For passengers requiring a wheelchair, Aerolineas Argentinas can provide wheelchairs to facilitate transfers to and from the aircraft.
The use of a highlift to the aircraft is also available if required. The request should be made at the same time as making the fligh reservations.
Passengers may travel with their own wheelchair and will have to consult in the web page under Baggage regarding conditions of transport.
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| DIABETIC TRAVELLING WITH INSULIN |
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Passengers who require to carry insulin on board for personal use, do not require to complete a MEDIF (Medical fitness form) but require to carry a Doctor's ceretificate stating that they are insulin dependant.
They must provide a small container and Aerolineas Argentinas will provide up to 2 kilos of dry ice to keep the insulin.
The passenger must present written evidence of the amount of dry ice required and will be responsible for quantity requested.
When checking- in the passenger has to give the insulin to the traffic agent who will give to the Purser/cabin crew. When required the passenger will have to ask the crew for the insulin. |
| NONDISCRIMINATION ACT ON THE BASES OF DISABILITY IN AIR TRAVEL FOR PASSENGERS TRAVELING TO/FROM THE UNITED STATES. |
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Faq |
Newsletter |
1-800-333-0276
